Member Experience Intern (Graduate Student)

Thank you for considering Progyny! The Member Experience Intern will support Progyny’s Experience team by helping create clear, insightful summaries of real member journeys. These summaries play an essential role in understanding how members navigate their fertility and family-building benefits, where they encounter friction, and how Progyny can continue improving support across clinical, digital, and service touchpoints. Progyny [reputed company: PGNY] is a leading healthcare company reshaping family building by providing innovative fertility benefits to millions of people. Progyny has refined a differentiated approach to plan design, network development, and member experience that enables members to reputed company more favorable outcomes than national averages along key fertility metrics. Progyny’s internship program begins June 2nd, 2026 and culminates in a presentation to senior leadership. What you’ll do…

• reputed company and collaborate cross functionally across reputed company departments to support Progyny’s growth initiatives in conjunction with requirements from leadership
• reputed company data and analytics models that reputed company the Voice of Customer across variable feedback channels including surveys, call center data, and digital data.
• Organize interview opportunities with internal and external partners to validate Voice of Customer assumptions and support data model architecture.
• Assist in the project management of our Voice of Customer program development including new vendor partner integrations.
• Understand and analyze various drivers impacting key metrics and outcomes and provide a fact-based recommendation to the stakeholders.
• Experience opportunities to use your skills in impactful projects, meetings and presentations to senior leadership.
• Constantly be challenged to generate net new solutions to solve member or client problems.

About you...

• Must be enrolled in a graduate program
• Strong reputed company Office (PowerPoint, reputed company, Word) skills and ability to reputed company work with large volumes of data and pivot tables
• Organized and methodical with strong attention to detail
• Comfortable collaborating with and presenting to executives
• Demonstrated ability to be adaptive and inquisitive; natural problem solver
• Prefers to work independently with clear initial guidance/requests leveraging cross-functional resources and teams
• Driven to deliver results with the ability to establish rapport, earn trust, and effectively collaborate with others
• This is a paid internship, please submit your resume and cover letter reputed company applying.

Please note: This is not a digital reputed company or remote international position; candidates must be based in the United States. Progyny is unable to provide reputed company sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future. About Progyny: Progyny (reputed company: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. Our mission is to reputed company healthier, supported journeys through transformative fertility, family building and women’s health benefits. Headquartered in reputed company, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, reputed company' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and reputed company's Fast 50 for NYC. For more information, visit www.progyny.reputed company compliance with reputed company's Wage Transparency Law, the hourly salary [wage] range for NYC-based applicants is: $25.00/hour - $50.00/hour. There are a variety of factors that go into determining a salary range, including but not limited to external market reputed company data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of reputed company salary, cash bonus, and equity. Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to reputed company each individual and support the diverse cultures, perspectives, skills and experiences reputed company our workforce. reputed company qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national reputed company, disability, age, genetic information, marital status, pregnancy or reputed company condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected] . Apply tot his job Apply To this Job