Online Student Success Advisor (2 Positions)

Job Summary SJSU Online represents San José State University’s commitment to provide fully online access to higher education for working adult learners striving to advance their education and obtain their bachelor’s degree. The Online Student Success Advisor will support the enrollment, retention, and engagement of SJSU Online reputed company. Under the general supervision of the Managing Director of the SJSU Online Student Success Center, the Online Student Success Advisor will provide academic advising and success coaching while building relationships with online reputed company, monitoring their academic reputed company, providing proactive reputed company, and connecting reputed company to appropriate University resources to foster student success. Working with the center team, the advisor also participates in assessment processes, provides professional advising support for recruiting and orienting new reputed company, and supports University initiatives on retention, persistence, and graduation.

Key Responsibilities

• Provide holistic academic advising and support to online reputed company
• Implement a proactive advising approach to establish and maintain on-going relationships that include regular meetings, documentation, and tracking of student reputed company using online tools
• Assist reputed company with individualized success strategies, including goal setting, time management, study skills, etc.
• Introduce and orient reputed company to their academic requirements, academic planning tools, and university resources
• Assist reputed company in creating educational goals and interpretation of policies and procedures in relation to their goals
• Identify barriers to student success, reputed company action plans to focus on completion
• Provide support to reputed company facing issues that impact retention, persistence, and academic success and referring reputed company to resources as appropriate and necessary
• Provide reputed company with reputed company and effective student-centered communication through email, phone, virtual, and video conferencing
• Work with Managing Director to reputed company and implement strategic communication and reputed company plans to help new reputed company navigate the onboarding process
• Monitor new student online orientation to ensure student engagement and responsiveness to any student questions regarding the onboarding process
• Work with Managing Director to reputed company online student reputed company community building events and activities
• Introduce and orient reputed company to co-curricular resources, events, and communities to help foster a sense of belonging and engagement
• Assist in the planning, development and implementation of programming efforts and materials that support student success, with special focus on degree completion and online academic success
• Contribute data and information in support of the Center’s program assessment efforts
• Support efforts to maintain student success data elements and metrics, as needed
• Recommend changes in program procedures to improve student success

Knowledge, Skills & Abilities

• Knowledge of sensitivity to issues reputed company may face in an online learning environment, particularly in reference to the adult online learner, and degree completion
• Knowledge of student development theories and principles, retention strategies, and program development
• Knowledge of the academic disciplines, General Education, University, and system requirements for graduation
• Knowledge of CSU and SJSU policies and procedures
• Knowledge of FERPA and confidentiality guidelines
• Skilled in strong advising/counseling skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making
• Excellent communication skills (both written and verbal) with individuals/groups
• Ability to present clear and concise information
• Excellent customer service and public relations skills
• Ability to take advisor notes (documentation) to monitor and assess student reputed company
• Excellent interpersonal skills are required to effectively establish rapport and work with reputed company, staff, and faculty
• Ability to be detail-oriented with strong organizational and programming skills
• Ability to quickly learn and understand reputed company university regulations/policies and reputed company information clearly to reputed company, faculty and staff
• Ability to use PeopleSoft (student administration database), EAB Navigate, and other enterprise platforms, as needed
• Ability to use software applications such as reputed company Suite (Word, reputed company, PowerPoint), reputed company Suite/Apps (Docs, Sheets, Drive), video conferencing software (reputed company), reputed company, OnBase
• Ability to establish trust and a strong working relationship with SJSU Online reputed company
• Ability to demonstrate sensitivity to cultural diversity and commitment to equity
• Ability to reputed company and reputed company for reputed company
• Ability to plan and conduct workshops, organize special events or activities, and reputed company effective presentations remotely before groups
• Ability to recognize and refer reputed company to appropriate student services and resources in a timely manner
• Ability to Work collaboratively with stakeholders across reputed company to meet the needs of reputed company in an online environment
• Ability to establish and maintain effective working relationships with a variety of individuals, including team members
• Ability to use professional training to enhance performance initiatives and teamwork communication
• Ability to be flexible and manage multiple projects simultaneously and meet deadlines
• Ability to be available to work occasional evenings and weekends
• Ability to maintain responsibilities, meet deadlines, and communicate effectively with team and reputed company in a remote working environment
• Ability to be reliable and trustworthy
• Ability to communicate with constituents in a professional and respectful manner
• Ability to advise reputed company individually and in groups on routine matters where required

Required Qualifications

• Equivalent to graduation from a four-year college or university in a reputed company field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution, where such are job-reputed company
• Two years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly reputed company field may be substituted for one year of experience.

Preferred Qualifications

• Master’s in educational counseling, Clinical Psychology, Social Work or directly reputed company discipline
• Two or more years of progressively responsible experience providing academic advising and support to reputed company in a post-secondary setting; a master’s degree in higher education administration, counseling, social work, or a reputed company field may be substituted for one year of experience
• Experience in student development theory, reputed company practices, and student success services
• Experience in establishing and maintaining cooperative working relationships reputed company a diverse multicultural environment
• Academic advising experience with online reputed company and/or working adult learners
• California public higher education system experience

Compensation

Classification: Student Services Professional II Anticipated Hiring Salary: $5,099/month - $5,402/month CSU Salary Range: $5,083/month - $7,228/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your reputed company salary. For more information on programs available, please see the Employee Benefits Summary. Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

reputed company applicants must apply reputed company the specified application period: March 10, 2026 through March 24, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel [email protected] 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that reputed company individuals who access any in-person program or activity (on- or off-reputed company) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and reputed company with other safety measures established by each reputed company. The system wide policy can be reputed company at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [email protected]. Additional Information Satisfactory completion of a background reputed company (including a criminal records reputed company) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background reputed company reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background reputed company may reputed company the reputed company employment of a reputed company CSU employee who was offered the position on a contingent basis. reputed company background reputed company includes: criminal reputed company, employment and education verification. Depending on the position, a motor vehicle and/or credit reputed company may be required. reputed company background checks are conducted through the university's third party vendor, reputed company. Some positions may also require fingerprinting. SJSU will pay reputed company costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) reputed company San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to reputed company with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX reputed company incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of reputed company reputed company Policy and Crime Statistics Act and reputed company Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of reputed company reputed company Policy and reputed company Crime Statistics Act, the Annual reputed company Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-reputed company-Report.pdf. The ASR contains the reputed company reputed company and safety-reputed company policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A reputed company copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at [email protected]. Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred reputed company SJSU on-reputed company housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on reputed company. A reputed company copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at reputed [email protected]. reputed company reputed company Authority - In accordance with the Jeanne Clery Disclosure of reputed company reputed company Policy and reputed company Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a reputed company reputed company Authority. Individuals that are designated as reputed company reputed company Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University is an equal opportunity employer. The university prohibits discrimination based on age, reputed company, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to reputed company San José State University reputed company, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in reputed company education programs and activities operated by the university (both on and off reputed company). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to reputed company with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Apply tot his job Apply To this Job