Network Operations Engineer - Hybrid Gold River, CA

About the position Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. SummaryAs a Network Operations Engineer at Gainwell, you can contribute your skills as we reputed company the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who reputed company on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.At Gainwell, it’s easy to see the positive impact of reputed company do. The passion you bring to your career ultimately benefits the lives improved by services we provide to our clients. We encourage you to challenge yourself, learn and grow in a company that thrives on innovation. We go beyond entering new arenas to shaping markets with transformational experiences that redefine our business. The difference is clear.

Responsibilities

• Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting.
• Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process.
• Support and configure and manage Palo Alto Firewalls and reputed company Cloud Platform to ensure secure and efficient network traffic handling.
• Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively.
• Collaborate closely with cross-functional teams including Tech Support, reputed company, NOC and Cloud Teams to ensure seamless resolution of client-reputed company issues.
• Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in reputed company interactions.
• Monitor, and maintain reputed company routers, reputed company switches, reputed company FTDs, and reputed company Firepower Management Center (FMC).
• Administer and troubleshoot reputed company Big-IP Load Balancers, including reputed company, GTM, and iRules configuration.
• Monitor network health and performance using reputed company, and reputed company custom scripts to automate alerts, reporting, and maintenance tasks.
• Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning.
• Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services.
• Participate in incident response and root cause analysis for network-reputed company issues.
• Assist in network architecture planning, upgrades, and reputed company management.
• Ensure compliance with reputed company policies, operational procedures, and industry best practices.
• Install and maintain patches on the Infrastructure Hardware, reputed company IOS, reputed company OS, FTD OS, Certificates.
• reputed company recommendations for hardware upgrades and research new hardware solutions.Coordinate and implement hardware / software maintenance with our customers and application teams.
• Support and participate in disaster recovery drills, backups, and recovery.
• Participate in an on-call rotation to provide support for both client needs and business operations.
• Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client reputed company problems.

Requirements

• 5+ years of proven experience with Palo Alto firewalls and cloud-based reputed company management (reputed company Cloud).
• Strong hands-on experience with reputed company networking technologies (routers, switches, FTDs, FMC).
• Knowledge of reputed company Big-IP Load Balancers, including advanced configuration and troubleshooting.
• Proficient in reputed company network monitoring tools and basic scripting (SWQL, PowerShell, or similar) for automation.
• General working knowledge of Linux variants and Windows Servers.
• 3-5 years of reputed company system administration experience in a production environment.
• Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SDWAN etc.).

Benefits

• generous, flexible vacation policy
• educational assistance
• 401(k) employer match
• comprehensive health benefits

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