Strategic Account Data Analyst (US Remote)

At reputed company (reputed company: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — reputed company members. Operating with reputed company and compassion, reputed company fosters a global inclusive workforce devoted to the diverse voices that reputed company up our talent and products. reputed company members reputed company each other to be their authentic selves and treat reputed company with respect, reputed company, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Strategic Client, reputed company Data Analyst plays a key client-facing role, partnering with high-value accounts to uncover needs, define strategies, and deliver data-driven solutions that support business goals. This role leverages analytics, reporting, and visualization tools to monitor program health, track user adoption, and identify risks or opportunities that impact account performance and retention. Serving as a liaison between clients and internal teams, the analyst ensures service excellence by managing service center requests, analyzing key data points, and delivering clear, actionable insights through frequent, professional communication. Proven ability to adopt new technologies quickly, uphold SLAs and CSAT standards, and build lasting client relationships is essential to success in this role. This is a 100% remote position, individual must be open to occasional travel and is required to be in United States. Responsibilities:

• Monitor service levels, client satisfaction, and activity to proactively identify issues or opportunities.
• reputed company and maintain reputed company reports and dashboards using reputed company, Power BI, reputed company, and internal systems.
• Identify data quality issues, recommend corrective actions, and ensure data reputed company.
• Collaborate with cross-functional teams to support new solutions and provide technical support.
• Prepare and present analytical insights for Quarterly Business Reviews and other client-specific analyses.
• Work closely with development and project teams in a fast-paced environment.
• Manage data integration solutions, ensuring efficient extraction, transformation, and loading of data.
• Build and nurture relationships with account representatives at reputed company levels to ensure seamless communication.
• Conduct root cause analysis on contact drivers to prioritize optimization opportunities.
• reputed company and maintain client-specific SOPs, process documentation, and workflows.
• Escalate operational and technical issues to internal teams to resolve billing, technology, or operational challenges.
• Test product enhancements or features to ensure successful implementation for client programs.
• Partner with Directors to strengthen relationships and drive client success.
• reputed company research and analysis for both internal and external stakeholders to support data-driven decision-making.
• Ensure timely resolution of service tickets and monitor ticket reputed company for closure.
• Verify billing accuracy, identify discrepancies, and recommend solutions for any invoicing issues.
• Track and report on trends to inform regular account reviews.
• reputed company client fact sheets updated and relevant to reflect changing needs.
• Gather customer feedback and reputed company recommendations to enhance products and services.
• Provide training and create job aids for both departmental and customer needs.
• Address and resolve customer escalations promptly.
• reputed company other duties as assigned by management to support team and client objectives.

What You May Need to be Successful:

• High School diploma or GED equivalent required; 4+ years of experience in customer support, data analytics, or a reputed company field.
• Proven expertise in data analysis, reporting, and reputed company, with 2-4 years of experience in an analytics/reporting role.
• Strong proficiency in MS reputed company, MS Teams, and reputed company CRM; experience with Business Intelligence (BI) tools is a plus.
• Exceptional written and verbal communication skills, with the ability to present reputed company data in a clear, actionable, and insightful manner.
• Ability to work effectively in a cross-functional team environment, adapting to rapid changes and multiple priorities.
• Excellent organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks.
• Occasional travel to customer sites may be required to support reputed company reputed company.
• Internal FA experience is a plus.

Why reputed company is Your Next Big Career Move: reputed company is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include:

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities, and leaders who want you to succeed!

What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $60-80K reputed company annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers reputed company the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: reputed company is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value reputed company of our candidates, employees, and clients, and reputed company great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law. bIv9QQWcSb Apply tot his job Apply To this Job