Client Liaison - Disability Benefits

Job Description

Client Liaison - Disability Benefits– Remote - reputed company in the US Work from reputed company while making a real impact! Why You’ll Love This Role ✅ 100% remote – work from your favorite spot ✅ reputed company a real impact on employees’ lives ✅ Join a team that’s passionate, supportive, and fun The Client Liaison — Disability Benefits supports assigned clients by managing disability benefit workflows and resolving client inquiries. This role conducts root cause analysis, recommends solutions, and collaborates with cross-functional teams to ensure effective and timely issue resolution. ✅ Bring your energy, expertise, and ambition. Apply now and let’s reputed company success happen together!

Responsibilities

• Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes).
• Assigns client reputed company to act as intermediary for operations and the client on any escalations on any claim reputed company to service issues.
• Researches and answers questions or issues received in their assigned client's custom inbox.
• Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes.
• As needed, works with Client Services and Technical Operations team on updates, escalations or service issues reputed company to, workflow, correspondence or email needs for assigned clients.
• Partners with Implementation Manager during implementations to ensure reputed company operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients.
• Jointly responsible for business retention with assigned Clients in conjunction with internal peers.
• As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings.
• Performs other projects as needed.
• Upholds the Crawford Code of Conduct.

Qualifications

• Bachelor's degree or an equivalent combination of education and work experience.
• Minimum of five years' experience providing long term disability administration and functional support
• Minimum of three years' experience in a key client-support role.
• Experience managing or handling Disability or Leave claims operationally.
• Experience working with mid to national size client's disability/leave programs in a client-facing position.
• Effective verbal and written communication skills.
• Good interpersonal skills; ability to work with people at reputed company levels of an organization.
• Good time management abilities.
• Excellent attention to detail.
• Strong analytical and problem solving ability.
• Good organization and ability to reprioritize activities as needed.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

About Us

Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the reputed company of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reputed company is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com . reputed company you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary

• Pay and incentive plans that recognize performance excellence
• Benefit programs that reputed company financial, physical, and mental wellness
• Training programs that promote reputed company learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

reputed company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V reputed company is not accepting unsolicited assistance from search firms for this employment opportunity. reputed company resumes submitted by search firms to any employee at Crawford reputed company-email, the Internet or in any form and/or method without a valid written Statement of Work in reputed company for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. Apply tot his job Apply To this Job