Hubspot Administrator (Service Hub)
About Us
Sierra Interactive is a leading real estate technology platform serving thousands of real estate agents, teams, and brokers across the U.S. and Canada. Our software enables our customers to generate more leads, win more deals, and do so more efficiently. We are profitable and high-growth, having more than doubled our customer base over the past two years. Sierra has over 60 employees across the United States — we are a fully remote company. We have ambitious growth plans over the next five years, and we are seeking a HubSpot Administrator – Service Hub to support these goals.
About the Role
As the HubSpot Administrator – Service Hub, you will help build and maintain the systems behind our digital-first, AI-supported customer experience. You will partner closely with our Support, Onboarding, Customer Education, and Subscription Management teams to configure HubSpot Service Hub, support daily operational needs, and improve workflows and automations that simplify both customer and internal team experiences. This role is ideal for someone with hands-on HubSpot experience who wants to deepen their expertise and grow into broader platform ownership. You’ll be supported with coaching, clear direction, and opportunities to learn from senior team members as you expand your skill set.
Key Responsibilities
Service Hub Administration
- Configure and maintain core Service Hub features, including ticket pipelines, SLAs, inboxes, routing rules, user roles, and permissions.
- Support CX, Support, and Onboarding teams by translating everyday needs into practical HubSpot updates (properties, views, workflows, automations).
System Enhancement & Roadmap Execution
- Contribute to our Service Hub enhancement roadmap by gathering feedback, proposing improvements, and helping prioritize implementation.
- Partner on designing and maintaining digital-first customer journeys (onboarding, support, escalation, feedback) within HubSpot.
Data, AI Readiness & Governance
- Structure objects, properties, and associations to ensure clean, consistent, AI-ready data for assistants, summarization tools, routing models, and bots.
- Follow data hygiene and governance standards; flag cleanup and optimization opportunities.
Troubleshooting & Tool Optimization
- Troubleshoot configuration and integration issues; collaborate with HubSpot support when needed.
- Implement and optimize Service Hub tools including the knowledge base, feedback surveys (NPS/CSAT), chat, and bots.
- Maintain and refine forms, email templates, snippets, and playbooks.
Reporting & Enablement
- Build and maintain dashboards that track key CX and Service metrics (volume, SLAs, resolution time, deflection, self-service usage).
- Create and update internal process documentation and assist with training and office hours to help teams use HubSpot effectively.
About You You are comfortable in HubSpot — especially Service Hub — and you enjoy making systems intuitive, organized, and efficient. You like solving operational problems, structuring data, and exploring how automation or AI can improve customer and agent workflows. You don’t need to know everything on day one — proactiveness, organization, and curiosity will take you far.
Requirements
- 2+ years of experience working in HubSpot, ideally centered on Service Hub (ticketing, inboxes, or knowledge base).
- Experience creating or maintaining workflows, automations, and basic routing rules.
- Familiarity with HubSpot objects, properties, and lists; interest in strengthening data-modeling skills.
- Experience supporting digital-first interactions (email and/or chat) within a ticketing or case management environment.
- Interest in working with AI-powered tools (e.g., AI assistants, summarization, intelligent routing) and a desire to learn how to configure systems to support them.
- Analytical mindset with the ability to build and interpret basic reports and dashboards.
- Strong ability to translate business needs into practical HubSpot configuration and communicate clearly with non-technical stakeholders.
- Strong attention to detail, organization, and follow-through.
- Comfortable working independently and collaboratively in a fast-paced, fully remote environment.
- Experience in SaaS; experience in real estate or real estate technology is a plus.
- HubSpot certifications (e.g., Service Hub, Admin, Operations) are a plus.
What We Offer
- 100% remote work
- Comprehensive benefits package including paid health/vision/dental insurance
- Retirement plan with employer matching
- Paid holidays and paid time off
- Paid parental leave
- A respectful and open work environment
- Base salary of $65,000- $75,000
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