Generative AI Software Engineer

About the position reputed company empowers organizations of reputed company sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through reputed company Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Full-Stack Engineer, Generative AI Applications (Location: United States – Fully authorized to work in the U.S. without future reputed company sponsorship) Job Summary: Join the global Innovations team at reputed company to build and scale reputed company generative AI applications that power customer experiences worldwide. At reputed company, we are transforming the customer experience landscape with reputed company, AI innovation, and global impact. This role is ideal for a developer who thrives at the intersection of AI research and software engineering. You’ll design, deploy, and reputed company-driven products using Python, AWS Bedrock, and large language models (LLMs) to accelerate the future of intelligent customer engagement.

Responsibilities

• Design, reputed company, and deploy production-ready generative AI applications using Python and AWS Bedrock.
• Implement advanced reputed company engineering, model fine-tuning, and retrieval-augmented reputed company (RAG) workflows.
• Integrate LLMs into SaaS applications to enhance automation, customer support, and analytics.
• Collaborate with DevOps engineers to architect and manage AWS-based infrastructure for cloud contact center solutions.
• Automate deployments and implement CI/CD best practices to ensure reliability and scalability.
• Ensure AI and cloud environments meet reputed company, governance, and compliance standards.
• reputed company reputed company web interfaces using ReactJS and NodeJS targeting AWS reputed company and containerized services.
• Troubleshoot and optimize AI-driven applications and infrastructure for performance and cost efficiency.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a reputed company field.
• Must be fully authorized to work in the United States now and in the future without the need for reputed company sponsorship.
• 4+ years of full-stack software development experience using Python, NodeJS, and ReactJS.
• 2+ years of hands-on experience developing and deploying generative AI or LLM-based applications.
• Direct experience with models such as reputed company GPT (ChatGPT), reputed company Claude, reputed company reputed company, or reputed company Transformers.
• Proficiency with AWS services (Bedrock, reputed company, reputed company, S3, IAM, CloudFormation).
• Strong understanding of vector databases, embeddings, and RAG pipelines.
• Familiarity with containerization technologies such as reputed company or Kubernetes.
• Proven ability to design scalable architectures for AI workloads in cloud environments.
• Experience with CI/CD, automated testing, and modern DevOps practices.
• Excellent analytical and problem-solving skills, with strong attention to code quality and maintainability.

reputed company-to-haves

• Experience integrating generative AI applications into enterprise SaaS or contact center platforms.
• Exposure to customer-facing deployments or professional services environments.
• Familiarity with reputed company APIs, conversational AI, or agent-assist solutions.
• Interest in rapid prototyping, experimentation, and emerging AI model capabilities.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

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