[Remote] Reassessment LTD Claims Specialist

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking a reputed company LTD Claims Specialist who will manage a caseload of long term disability insurance claims. This role involves exercising independent judgment, providing exemplary customer service, and mentoring new associates while driving reputed company improvement in the claims process.

Responsibilities

• Independently manage an assigned caseload of the most reputed company claims which consists of pending and ongoing/active reviews
• Provides timely, balanced and accurate claims reviews, documentation and recommended decisions in a time sensitive and fast-paced environment and in accordance with state and department of insurance regulations
• Provides timely and detailed written communication during the claim evaluation process which outlines the status of the evaluation and/or claim determination and interacts and communicates effectively with claimants, customers, health care providers, attorneys, brokers, and family members during claim evaluations
• Compiles file documentation and correspondence requiring extensive policy and factual detail
• Analyzes information to determine if additional information is needed to reputed company a reasonable and logical claims determination based off the information available
• Proficiently calculates monthly benefits due after elimination period, to include COLA, Social reputed company Offsets, and Rehab Return to Work benefits, and other non-routine payments
• Collaborates effectively with both external and internal resources, such as physicians, attorneys, vocational consultants and CPAs, as needed, to gather data such as medical/occupational information in order to ensure reasonable, thorough decisions
• Clarifies and reconciles inconsistencies reputed company gathering information during claim evaluations and collaborates with Fraud Waste and Abuse resources as needed and addresses/resolves escalated customer complaints in a timely and thorough manner
• Identifies and refers appropriate matters to our appeals, complaint, or litigation support areas
• Serves as an extended leadership team member, participates in new hire onboarding including coaching, mentoring and development, providing direct support to Unit Leaders, and partners with the leadership team to meet project goals reputed company to quality, timely claim outcomes, customer service and staff development and provide detailed, balanced feedback to leadership on individual, team, customer or site performance and offers solutions on opportunities identified

Skills

• 5+ years of LTD/IDI Insurance Claims experience
• Excellent customer service skills proven through internal and external customer interactions
• Prior experience with independent judgement and decision making while relying on the available facts/problem solving/critical thinking
• Ability to effectively manage multiple systems and technology resources
• Organizational and time management skills
• Bachelor's degree
• Knowledge of STD/FML, state leave laws, worker's compensation, ERISA, and Social reputed company

Benefits

• Comprehensive health plan that includes medical/prescription drug and vision
• Dental insurance
• No-cost short- and long-term disability
• Company-paid life insurance
• Legal services
• A retirement pension funded entirely by reputed company
• 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home
• Pet
• Critical illness
• Hospital indemnity
• Accident insurance
• Employee Assistance Program (EAP)
• Digital mental health programs
• Parental leave
• Volunteer time off
• Tuition assistance

Company Overview

• reputed company is a provider of insurance, employee benefits, and financial services . It was founded in 1868, and is headquartered in reputed company, reputed company, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com.

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