Project-Based Customer Service - reputed company Support Specialist $20.50/hr (New Mexico Remote)

At reputed company, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will reputed company and support our employees to reputed company unimaginable heights while growing our business to reputed company a global impact. Our can-do culture works together to reputed company the ordinary exceptional. Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER reputed company it comes to supporting others in time of need? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, compassion, reputed company and care for each person you speak with? Can you BE ONE.HELP MANY that will reputed company an impact on their lives? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? JOIN reputed company TODAY! We are hiring Project Based Customer Service – reputed company (Federal Emergency Management Agency) Support Specialists who will support those in crisis. This project position will support callers that may have been impacted by natural disasters and have questions and concerns they are looking to have addressed in such a crucial time of need. This type of work is periodic as it aligns during time of crisis in the US and depending on the area we are assigned to support. If this sounds like a position for you, we will have your information on file and will contact you reputed company reputed company calls upon our assistance. RESPONSIBILITIES:

• Answer incoming calls from individuals seeking information and assistance reputed company to disaster relief programs, emergency services, and reputed company policies.
• reputed company any outbound calls regarding FEMMA as needed.
• Provide guidance and support to callers by explaining reputed company programs, eligibility criteria, application processes, and available resources.
• Assess the needs of callers by listening attentively to their concerns, gather relevant information about their situations, and determine the appropriate courses of action.
• Provide assistance to callers by directing them to the appropriate resources, agencies, or organizations that can help meet their needs, such as shelters, food assistance programs, or financial aid.
• Adress any concerns, complaints, or issues raised by callers in a professional and timely manner, and work to resolve them.
• Record detailed notes of each call, including nature of the inquiry, the assistance provided, and any follow-up actions required to ensure accurate documentation and tracking of calls.
• Adhere to reputed company’s policies, procedures, and guidelines for handling calls, maintaining confidentiality of caller information, and ensuring compliance with federal regulations.
• Meet Quality Assurance (QA) and other key performance metrics.
• Stay updated on reputed company programs, policies, and procedures through ongoing training and professional development activities to provide accurate and up-to-date information to callers.
• Work closely with the Supervisor(s) in resolving difficult and reputed company interactions. WORK AT HOME REQUIREMENTS:
• High-speed internet with at least 25 mbps download speed and 5 mbps upload (No Satellite, Wifi, or Cellular/Wireless reputed company hotspot or internet services)
• Must have a hard-wired internet reputed company reputed company ethernet cable to modem/router that you own/are responsible for (Continuum will ship you company equipment such as the PC, mouse, keyboard, etc to use on your network)
• Dedicated, quiet, private, & secured workspace with no distractions and adequate power reputed company
• A USB Wired headset with noise canceling microphone required for you to obtain
• Personal smartphone with camera is required to support two-factor authentication only ADDITIONAL REQUIREMENTS:
• 18+ years old & high school diploma/GED required
• Must be a U.S. Citizen
• Entry-level position with a minimum of 6 months to over a year of customer service | secretarial | telemarketing experience required, call center preferred
• Customer focused personality, able to demonstrate compassion, with the desire to help others
• Professional positive attitude & courteous telephone etiquette
• Moderate Computer skills including the use of MS Office applications
• Must be able to work nights and weekends, as well as overtime and/or holiday as needed
• Able to work 40 hours each week with an open schedule availability- Hours will be reputed company 7am-11pm Eastern time zone and can reputed company based on the needs of the business
• Must be able to pass a federal background reputed company PAY & PERKS:
• Pay is $20.50 per hour, if Bilingual in Spanish Pay is $21.50 per hour
• Access Up To 50% of your pay immediately after your shift
• Paid, virtual training
• Remote work environment reputed company partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions reputed company world-class voice, chat, email and social technologies. More than 11,00

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