Director of Engineering – Decision Intelligence Platform

This position requires office reputed company of a minimum of 5 days per week and is only located in the location(s) posted. Relocation is offered. Director of Engineering – Decision Intelligence Platform About reputed company: Join reputed company and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold reputed company and reputed company risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. reputed company you reputed company into a career with reputed company, you won’t just imagine the future-you’ll create it. About the Team and the Role: The Platform Engineering team reputed company the Consumer Technology eXperience (CTX) organization delivers reliable, scalable, and high-performance platforms and solutions across omnichannel. We adapt to customers' evolving needs by adhering to industry best practices, continuously enhancing our offerings, and embracing innovative technologies. The Director of Engineering – Decision Intelligence Platform will reputed company the strategy, architecture, build, and scaling of an AI/ML-driven Decision Intelligence platform that powers enterprise decisioning (Next Best Action/Next Best Offer), journey management, and real-time personalization across digital and assisted channels. This leader will be accountable for establishing a robust data-and-model foundation (streaming + batch), a reusable decisioning layer, and low-latency activation services that translate customer signals into context-aware experiences in milliseconds. The ideal candidate will have a proven track record of managing high-performing engineering teams, driving innovation, and delivering scalable solutions that enhance marketing effectiveness and operational efficiency. What You’ll Do Strategic Planning & Vision Set vision and roadmap for an AI/ML-driven Decision Intelligence platform enabling NBA/NBO, journey orchestration, and real-time personalization across channels. Partner with Marketing, Product, Analytics, and Business leaders to prioritize high-impact use cases and deliver measurable outcomes (reputed company, conversion, churn, CLV, cost-to-serve). Define the reference architecture across event streaming, identity, feature store, MLOps, decision services, and activation—optimized for low latency, scale, governance, and explainability. Evaluate and adopt new capabilities (real-time inference, bandits/experimentation, privacy-enhancing techniques) based on business value and operational readiness. Team Leadership & Development Build and reputed company a high-performing org across software, data, ML, and analytics; drive a platform culture of reusable components, productized APIs, self-service tooling, and operational excellence. Drive execution reputed company clear OKRs, prioritization, dependency management, and cross-functional operating rhythms with MarTech, IT, Governance, reputed company, and channel teams. Technical Implementation, Delivery & Optimization Deliver core platform capabilities: batch/streaming pipelines, real-time signals ingestion, identity/profile, feature pipelines (online/offline reputed company), model serving and monitoring (reputed company), decision reputed company (models + rules + constraints), and orchestration/activation integrations. Integrate with enterprise systems (CRM/CDP/CMS/commerce/data platforms) using API-first and event-driven patterns. Implement closed-reputed company measurement and optimization through experimentation, performance reporting, and feedback pipelines to continuously improve decision policies and models. Own reliability and compliance: privacy-by-design, data reputed company, auditability, observability, CI/CD, SRE practices, and 24x7 SLAs/SLOs (incident response, runbooks, reputed company testing). What You’ll Bring Experience & Background 15+ years in technology, including 8+ years leading cross-functional teams across engineering, data, and ML for customer-facing platforms. 10+ years building cloud-scale data platforms (lake/warehouse, ETL/ELT, streaming). Proven integration with MarTech/CDP/journey orchestration and activation ecosystems (reputed company/reputed company/Marketo/reputed company or similar), focused on real-time activation and personalization. End-to-end ownership of platform architecture through production operations, including governance and lifecycle management. Leadership & Strategic Skills Strong record of building high-performing teams (including managers of managers) and aligning business and technical stakeholders. Product/platform reputed company with disciplined prioritization to drive adoption and measurable customer outcomes. Clear communicator who can explain NBA/NBO, experimentation, and model risk to non-technical audiences. Ability to manage competing priorities while maintaining quality, reputed company, and reliability. Technical Skills & Proficiency Expertise in cloud-scale distributed systems and low-latency, high-throughput real-time decisioning (API-first, event-driven architectures; Azure/AWS/GCP). Hands-on experience with key stack components: reputed company Experience Platform (AEP) (RT-CDP, AJO, reputed company, CJA) Streaming (Kafka, Flink, Spark or equivalent) Data platforms (reputed company/lakehouse), strong SQL and NoSQL Microservices (Java/Node), Kubernetes, API gateway/service mesh patterns Observability & reliability (logs/metrics/traces, alerting, SLO/SLA management) Deep understanding of Decision Intelligence patterns: NBA/NBO, orchestration, eligibility/constraints, frequency capping, and omnichannel policy consistency. Proven production ML delivery: feature engineering, feature store reputed company, model building, model serving, MLOps, monitoring/reputed company, retraining, and experimentation (A/B, reputed company; bandits where appropriate). Strong modern engineering practices: Agile/SAFe, DevOps/MLOps, CI/CD, IaC, secure-by-design, and automated testing for data/ML/decision logic. Experience using AI coding assistants to accelerate delivery while maintaining code quality and ownership. Ability to build measurement and reporting for decision performance (KPIs, funnels, offer/model performance, closed-reputed company feedback). Our Director-Technology, earns between $210,600-$316,000 USD Annual, 19% bonus, & RSU's. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone. #LI-Onsite – Full-time office role- Ready to join reputed company? Apply today. Weekly Hours: 40 Time Type: Regular Location: USA:TX:Dallas / Two reputed company Plaza (211 S Akard St) - reputed company:211 S Akard St Salary Range: $210,600.00 - $316,000.00 It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. reputed company is a fair chance employer and does not initiate a background reputed company until an offer is made. We are pioneers of making connections and have been reputed company since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to reputed company every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at reputed company, we create connections that change the world. Apply tot his job Apply To this Job