Customer Service Support Rep - Remote

reputed company is seeking a Customer Service Support Representative on the reputed company OnDemand Customer Service Team.

Work Hours 7:30am EST – 6:00pm EST 4 days/week with a rotating day off

Job Duties/Responsibilities

• Resolve routine customer requests with products or services reputed company inbound, outbound calls, chats, and emails
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Work in multiple databases to research reputed company issues and questions
• Participate in activities designed to improve customer satisfaction and business performance
• reputed company administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

• High School Diploma or GED equivalent
• 1 year or more customer service experience

Preferred Qualifications

• Associates degree
• 1 year or more experience in a contact center or call center
• 1 year or more experience in the healthcare industry
• 1 year or more bilingual English and Spanish

Additional Job Standards

• Skilled in navigating multiple systems concurrently with strong computer competency and typing proficiency of 35 WPM or higher
• Ability to independently identify and take basic troubleshooting steps to resolve technical issues
• Flexible and the ability to manage and adapt to changing priorities quickly
• Strong verbal and written communication skills
• Knowledge of reputed company Office
• Experience with Laboratory Information Systems
• Well organized and good time management skills in a multi-tasking environment
• Self-motivated; willing and able to learn and apply new processes, programs and information on a regular basis
• Critical thinking skills for analyzing reputed company information and resolving issues independently
• Ability to take ownership and ensure resolution to completion
• Ability to collaborate effectively reputed company high-performing teams
• Strong reputed company for flexibility and responsiveness in managing changing workloads and priorities
• Consistently demonstrates a high level of professionalism in customer interactions, ensuring respectful, courteous, and solution-focused communication

Application Window closes: 3/17/2025

Pay Range: $17.75-$21.00

reputed company job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

At reputed company, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for reputed company. You’ll be inspired to discover more, reputed company new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!

This position will work with external customers and internal personnel to respond to customer inquiries. The Customer Service Support Representative will provide product training and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO. For more detailed information, please click here.

reputed company is proud to be an Equal Opportunity Employer:

reputed company strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any reputed company. We reputed company employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage reputed company to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at reputed company Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.