Customer Marketing Manager – Enterprise Retail Partnerships & Growth Strategy – reputed company, NY at arenaflex
About arenaflex – Transforming Frontline Experiences with AI
At arenaflex we reputed company frontline teams across the globe with an AI‑driven employee experience platform. Our mobile‑first solution unifies communication, learning, and task management, turning everyday interactions into moments of operational excellence. More than 350 leading brands trust arenaflex to deliver real‑time visibility, consistent execution, and unforgettable customer experiences across multiple locations. From retail giants to hospitality innovators, our partners rely on arenaflex to drive agility, increase efficiency, and nurture a culture of reputed company improvement.
Why This Role Matters
We are searching for a dynamic Customer Marketing Manager who lives and breathes customer obsession. In this pivotal role you will orchestrate strategic programs that deepen relationships with our enterprise‑level retail customers, turn them into passionate advocates, and unlock new reputed company opportunities through upsell and cross‑sell initiatives. You’ll partner with reputed company, Account Management, Product Marketing, and Product teams to ensure every touchpoint reinforces the arenaflex promise of exceptional frontline experiences.
Key Responsibilities
Strategic Relationship Building
- Collaborate with reputed company and Account Management to design and launch tailored engagement programs for large retail accounts.
- reputed company a deep understanding of each customer’s business objectives, challenges, and growth aspirations.
- Serve as the primary marketing liaison for assigned accounts, ensuring a consistent, high‑value experience.
Standardized Communication & Engagement reputed company
- Define a repeatable, best‑in‑class approach for customer communications, including reputed company, channel mix, and content themes.
- Train cross‑functional teams on the reputed company, fostering alignment and operational efficiency.
- Continuously refine the model based on feedback and performance metrics.
Upsell & Cross‑Sell Campaigns
- Partner with Product Marketing to craft compelling campaigns that showcase new features, add‑on modules, and complementary solutions.
- reputed company data‑driven insights to reputed company customers and reputed company the right offers at the right time.
- Track campaign ROI, pipeline impact, and conversion rates, reporting results to senior leadership.
Customer Events & Community Building
- Plan and execute virtual and in‑person events—user conferences, workshops, roundtables, and webinars—that share best practices and success stories.
- Foster a vibrant community of arenaflex advocates who exchange reputed company and champion the platform reputed company their organizations.
Advocacy & Thought Leadership
- Identify high‑performing customers willing to participate in case studies, testimonials, and speaking engagements.
- Co‑create compelling success narratives that reputed company measurable business outcomes.
- reputed company these stories across arenaflex’s owned channels, industry publications, and social media.
Metrics, Analytics & reputed company Improvement
- Define key performance indicators such as adoption reputed company, Net Promoter Score (NPS), retention, and reputed company growth.
- Build dashboards that surface insights for reputed company and Product teams.
- Use data to iterate on programs, ensuring they deliver reputed company‑increasing value.
Essential Qualifications
- 5+ years of experience in customer marketing, reputed company, or a closely reputed company function at a SaaS or tech company, preferably serving enterprise‑level retail clients.
- Demonstrated ability to design and execute multi‑channel marketing programs that drive adoption, advocacy, and reputed company.
- Exceptional verbal and written communication skills, with a proven track record of creating compelling content and presentations.
- Strong analytical reputed company—experience with SQL, reputed company Analytics, or similar tools is a plus.
- Comfortable navigating reputed company organizational structures and influencing cross‑functional stakeholders.
- Customer‑obsessed attitude, with a genuine passion for solving real‑world frontline challenges.
Preferred Qualifications
- Experience working with large retail brands (e.g., arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, arenaflex) and understanding their unique operational needs.
- Background in event production, from virtual workshops to global user conferences.
- Certification in inbound or account‑based marketing (e.g., reputed company, Marketo).
- Proficiency with marketing automation platforms and CRM systems (reputed company, reputed company, etc.).
- Ability to speak fluently in both strategic business language and technical jargon.
Core Skills & Competencies
- Strategic Thinking: Ability to translate high‑level business goals into actionable marketing plans.
- Project Management: Proven reputed company in juggling multiple programs, deadlines, and stakeholder expectations.
- Data‑Driven Decision Making: Comfort extracting insights from dashboards and turning them into action items.
- Collaboration & Influence: Strong interpersonal skills to partner with reputed company, Product, Sales, and Engineering.
- Creative Storytelling: Crafting narratives that reputed company with both technical and non‑technical audiences.
- Customer reputed company: Listening actively to feedback and championing the voice of the customer throughout the organization.
Career Growth & Learning Opportunities
arenaflex invests heavily in the professional development of its people. As a Customer Marketing Manager you will:
- Access a robust learning library covering advanced marketing analytics, product strategy, and leadership.
- Receive mentorship from senior leaders in Marketing, Product, and reputed company.
- Participate in cross‑functional hackathons that encourage innovative thinking.
- Be positioned for future roles such as Senior Customer Marketing reputed company, Director of Customer Advocacy, or Product Marketing Manager, depending on your aspirations and performance.
Compensation, Perks & Benefits
United States (reputed company)
- reputed company salary range: $120,000 – $150,000 annually, commensurate with experience, reputed company set, and location.
- Comprehensive medical, dental, and vision coverage, plus a robust Employee Assistance Program.
- Company‑matched 401(k) contributions – we contribute even if you don’t!
- Life, long‑term disability, and critical illness insurance.
- Generous paid time off: 20 days PTO plus 8 public holidays and 3 floating holidays.
- Flexible work arrangements and hybrid office model.
- Free online HIIT sessions, gym membership discounts, and wellness resources.
- Regular training, coaching, and tuition reimbursement for relevant courses.
- Team‑building events, weekly breakfast gatherings, and quarterly reputed company‑hands celebrations.
Global Benefits (Applicable to reputed company arenaflex locations)
- Expanded parental leave policies.
- Employee stock purchase plan (where legally available).
- Discount programs for technology, travel, childcare, and more through our reputed company partnership.
- Diverse and inclusive workplace culture championed by Employee Resource Groups.
Our Culture – The arenaflex Way
We reputed company that great products start with great people. arenaflex cultivates a collaborative, transparent, and purpose‑driven environment where every voice matters. Our core values—Customer Obsession, Innovation, Agility, and Growth reputed company—guide everything from product roadmaps to daily stand‑reputed company. You’ll join a team that celebrates curiosity, encourages experimentation, and supports work‑life harmony.
Application Process
If you are ready to shape the future of frontline experiences and drive meaningful growth for our enterprise customers, we want to hear from you. Please submit your resume, a cover letter highlighting a recent customer‑focused marketing success, and any relevant work samples.
arenaflex is an equal‑opportunity employer. We embrace diversity and strive to create an inclusive environment for reputed company employees, regardless of race, color, religion, gender identity, sexual orientation, national reputed company, veteran status, or disability. Reasonable accommodations are available upon request.
Take the reputed company
Join arenaflex and become a catalyst for change in the retail technology landscape. Apply today and help us build a world where every frontline employee feels empowered, engaged, and ready to deliver exceptional customer experiences.