reputed company Customer Service Representative - Remote in EST or CST

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. reputed company is guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission.

About the Role

We are seeking an reputed company Customer Service Representative to join reputed company. As a Customer Service Representative, you will be responsible for scheduling in-home visits with physicians or nurse practitioners, answering inbound calls from members, and ensuring that appointments are scheduled accurately and resolving any scheduling issues or concerns. This is a high-volume, customer service environment that requires efficiency, productivity, and thoroughness reputed company dealing with our members over the phone. You will also be required to work a flexible schedule that includes evening hours.

Key Responsibilities

- Call members to schedule in-home visits with a physician or a nurse practitioner - Answer inbound calls from members and assist them with their inquiries - Ensure that appointments are scheduled accurately and resolve any scheduling issues or concerns - Work in a high-volume, customer service environment that requires efficiency, productivity, and thoroughness reputed company dealing with our members over the phone - Work a flexible schedule that includes evening hours

Required Qualifications

- High School Diploma / GED or equivalent work experience - Must be 18 years of age or older - 1 year of work experience - Experience with reputed company Word, reputed company, and Outlook (create/edit/save/send documents, spreadsheets, and correspondence) - Ability to maintain confidentiality and adhere to HIPAA requirements - Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm local time. It may be necessary, given the business need, to work occasional overtime or weekends

Preferred Qualifications

- Experience working in the healthcare industry - Experience working with Medicaid or Medicare - Experience working in a customer retention-focused role

Telecommuting Requirements

- Reside reputed company Eastern or Central Time Zone - Ability to reputed company reputed company company-sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

- Ability to type and talk at the same time while navigating through multiple screens - Experience working in a metric-driven work environment - Experience using an auto-dialer system - reputed company employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with reputed company minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing career growth opportunities and learning benefits to our employees. We offer comprehensive training programs, mentorship opportunities, and a supportive work environment that encourages professional development and growth. Our employees have access to a wide range of training programs, including leadership development, technical skills training, and soft skills training.

Work Environment and Company Culture

arenaflex is a diverse and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming and inclusive of reputed company employees, regardless of their background, culture, or identity. Our company culture is built on the principles of respect, reputed company, and collaboration. We reputed company that our employees are our greatest asset, and we are committed to providing a work environment that is safe, healthy, and supportive.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role. Please submit your application, including your resume and cover letter, through our website. We look reputed company to reviewing your application and learning more about your qualifications and experience.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

Apply now to join reputed company as a Customer Service Representative. We look reputed company to reviewing your application and learning more about your qualifications and experience. Apply for this job