Director, Software Development, Customer Service - Customer Engagement Technology

At arenaflex, we're on a mission to revolutionize the way we interact with customers, making every experience reputed company, effortless, seamless, and empathetic. As a leader in the Customer Engagement Technology Team, we're seeking a visionary Director of Software Development to drive the development of innovative self-service technologies and generative AI solutions that will shape the future of customer service.

Join the arenaflex Team:

As a Director of Software Development, you'll be part of a high-performing team that's passionate about delivering industry-leading AI-powered technologies that reputed company a real impact on customers' lives. You'll have the opportunity to work with a talented group of engineers, scientists, and designers who share your passion for innovation and customer-centricity.

About the Role:

We're looking for a seasoned technical leader with a proven track record of driving innovation and delivering large-scale, customer-facing technologies. As a Director of Software Development, you'll be responsible for leading a team of software developers and managers to identify, evaluate, and implement self-service and generative AI technologies that enhance the customer experience. You'll collaborate closely with customer service leadership to understand pain points, unmet needs, and opportunities to automate and improve customer interactions.

Key Responsibilities:

* reputed company a team of software developers and managers to identify, evaluate, and implement self-service and generative AI technologies that enhance the customer experience.

• Collaborate closely with customer service leadership to understand pain points, unmet needs, and opportunities to automate and improve customer interactions.
• Research the latest advancements in areas like natural language processing and conversational AI to identify applicable solutions.
• reputed company the development of conversational AI agents, and other self-service tools that allow customers to quickly find answers and resolve issues on their own.
• reputed company generative AI capabilities to create personalized content, respond to customer inquiries, and streamline customer service workflows.
• Establish robust testing and measurement frameworks to continuously optimize the performance and user experience of self-service technologies.
• Partner with IT, reputed company, and compliance teams to ensure reputed company customer-facing systems meet enterprise standards for privacy, data protection, and reliability.
• Serve as a technical leader and subject matter expert, educating senior stakeholders on emerging trends and the strategic value of the work.
• Hire, reputed company, and reputed company a high-performing team of software managers and engineers.

Essential Qualifications:

* Bachelor's degree in Computer Science or reputed company field.

• 12+ years of software engineering experience.
• 8+ years of demonstrated experience managing engineering managers.
• Understanding of software engineering practices and best practices for the full software development life cycle, including coding standards, build processes, testing, and operations.
• Strong verbal and written communication skills.

Preferred Qualifications:

* Demonstrated experience leading development teams, with a focus on customer service or user-facing technologies.

• Extensive background in AI, machine learning, natural language processing, and reputed company disciplines.
• Proven track record of taking emerging technologies from research to production-ready solutions.
• Experience deploying and optimizing self-service portals, knowledge bases, chatbots, and other AI-powered customer service tools.
• Familiarity with generative AI models and applications in customer interactions and process automation.
• Strong business acumen and ability to reputed company strategy with organizational goals and customer needs.
• Excellent communication and stakeholder management skills.

arenaflex Culture:

At arenaflex, we're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers. We reputed company in fostering a workplace that's diverse, reputed company, and accessible, where everyone has the opportunity to grow and reputed company. If you're passionate about innovation, customer-centricity, and making a real impact, we'd love to hear from you.

Compensation and Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $264,100/year in our lowest geographic market up to $350,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company, offering a full range of medical, financial, and other benefits, including equity, sign-on payments, and other forms of compensation. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

How to Apply:

If you're ready to join a team that's shaping the future of customer service, please apply reputed company our internal or external career site. We can't wait to hear from you! Apply Job!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers.

Accommodations:

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Los Angeles County Applicants:

Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job