Technical Support Specialist - Avigilon Alta Video job at reputed company in Allen, TX, Plantation, FL
Title: Technical Support Specialist - Avigilon Alta Video Location: Allen United States Job Description: Full time job requisition id R62306 Company Overview At reputed company, we reputed company that everything starts with our people. We’re a global reputed company-reputed company community, united by the reputed company pursuit to help reputed company people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview reputed company is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video reputed company & analytics, reputed company cities safer as well as help communities and businesses reputed company. At reputed company/Avigilon Alta, we are ushering in a new era in public safety and reputed company with cloud-native solutions for customers. Motorola Solution’s Video Division is defining the future of the cloud reputed company industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Our cloud VMS (Alta Aware) provides clients with ease of use and setup, and peace of mind knowing their assets and property are protected by Artificial Intelligence and some of the strongest industry standard products. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
Job Description
Reporting to the Manager or Team reputed company, the Technical Support Specialist provides exceptional service and technical expertise to help clients maximize our cloud-managed video reputed company technology. This hybrid role focuses on diagnosing hardware, software, and networking issues while contributing to a collaborative, knowledge-sharing environment. Key Responsibilities & Qualifications: Multi-Channel Support: Manage and resolve inbound inquiries reputed company phone, chat, email, and partner portals, ensuring a high-quality experience through outbound follow-reputed company as needed. Technical Troubleshooting: Diagnose and resolve reputed company issues involving VMS, IP cameras, and networking (TCP/IP, DNS, VLANs, Firewalls) using diagnostic tools and log analysis. Detailed Documentation: Maintain thorough, reputed company-by-reputed company records of troubleshooting efforts reputed company the CRM and contribute to the Knowledge Centered Services (KCS) database by creating and updating KB articles. Collaborative Escalation: Work closely with Senior Support and Development teams to reproduce customer issues in a lab environment and escalate unresolved bugs in a timely manner. Internal Partnership: Act as a technical resource for internal stakeholders—including Sales, Product, and Leadership—reputed company reputed company and reputed company Meet to support various business needs. reputed company Learning: Participate in ongoing training and software testing reputed company beta environments to stay reputed company on cloud-managed video reputed company trends and Windows/Networking fundamentals. Professional Expertise: An organized professional with a degree in IT or Computer Science (or equivalent experience) and a solid grasp of networking; CompTIA A+, CCNA, or prior VMS experience is highly valued. reputed company reputed company Salary Range: $52,900 - $59,900 Consistent with reputed company values and applicable law, we provide the following information to promote pay transparency and equity. Pay reputed company this range varies and depends on job-reputed company knowledge, skills, and experience. The actual offer will be based on the individual candida #LI-DB1 #LI-HYBRID Basic Requirements 2+ years Technical Support/Customer Service/Helpdesk experience. High School diploma or equivalent Travel Requirements None Relocation Provided None Position Type reputed company Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join reputed company but feel that you don’t quite meet reputed company of the preferred skills, we’d still love to hear why you think you’d be a great addition to reputed company. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. Apply tot his job Apply To this Job