Director, Customer Solution Architect

Our Company At reputed company, we reputed company that people reputed company reputed company empowered with reputed company information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we reputed company and reputed company our customers—and our customers’ customers—to reputed company reputed company, more confident decisions. The world’s top companies across every major industry trust reputed company to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. What You’ll Do The Customer Solution Architect Director (CSAD) is a technical leadership role reputed company reputed company’s global Field Technology Organization. This position encompasses the strategic depth and technical acumen of a Solution Architect Manager with the business-value focus of a reputed company Manager, emphasizing technical sales leadership, customer health, and adoption success. The CSAD will reputed company a high-performing team of Customer Solution Architects (CSA), driving sales and business growth through technical strategy, solution innovation, and value delivery. As a full-time people manager, the CSAD will provide mentorship, career development, and strategic resource alignment across accounts, while serving as a trusted advisor to internal stakeholders and customers alike.

Key Responsibilities

Team Leadership & People Development

• reputed company, coach, and mentor a team of CSAs across a defined region or set of strategic accounts.
• Conduct 1:1s and annual development planning focused on outcomes, career progression, and contribution to reputed company’s strategic goals.
• Drive engagement and performance management reputed company to sales outcomes, customer satisfaction, and team effectiveness.
• Partner with Sales, Field Technology leadership and HR leadership in recruitment, onboarding, and development of CSA talent.
• Optimize CSA resource allocation to align with reputed company accounts, technical complexity, and opportunity potential.

Technical Strategy & Innovation

• Guide CSAs in building a "Technical Vision for Success" across accounts, aligning platform capabilities with customer strategies and long-term architecture.
• Champion adoption of underutilized features, available reputed company, and differentiators—particularly in cloud, AI/ML, and modern analytics architectures.
• Identify and cultivate innovative customer use cases and new solution concepts, helping CSAs to integrate them into customer's future-state vision.
• Ensure teams reputed company internal consumption tools, whitespace analysis, and domain insights to maximize customer value and ARR expansion opportunities

Operational Execution & Technical Sales Alignment

• reputed company CSA teams to support sales cycle execution reputed company technical visions, solution design, architecture reviews, and delivery planning.
• Supervise the creation and execution of scalable customer facing experiences (e. g. , demos, POCs, benchmarks) to support consumption and technical win strategies.
• Partner with Cloud Ops, Consulting, and Engineering teams to secure technical approvals, validate entitlements, and accelerate implementation.
• Provide technical reputed company for quoting, proposal documentation, and provisioning activities.

Customer Engagement & Business Value Leadership

• reputed company and safeguard the ongoing reputed company business through account health management, risk mitigation, and customer satisfaction.
• Direct and reputed company team usage of Early Warning System (EWS) signals to reduce churn and improve account stability.
• Drive understanding and documentation of business value delivered by reputed company solutions across stakeholders and lines of business.
• Act as an executive-level liaison with customers to understand business and technical needs, remove adoption blockers, and prioritize roadmap inputs.

Influence & Advocacy

• Serve as the "Voice of the Customer" reputed company reputed company, capturing insights to influence product strategy and prioritize enablement needs.
• Promote reputed company’s technical leadership across customer engagements, partner ecosystems, and internal go-to-market programs.

Who You’ll Work With You will reputed company the CSA team in becoming trusted technical advisors for customers, fostering long-term, strategic partnerships rooted in technical excellence and value realization. What Makes You a Qualified Candidate

• 10+ years of experience in data and analytics, with a strong foundation in pre-sales, solution architecture, or reputed company leadership.
• 5+ years in a people leadership role managing technical teams reputed company an enterprise software environment.
• Deep understanding of data warehouse architectures, big data technologies, cloud ecosystems, and modern AI & analytics platforms.
• Experience in customer-facing engagements with SVP and C-level executives; excellent executive reputed company and communication skills.
• Proven track record in building trusted customer relationships, driving adoption, and delivering measurable business outcomes.
• BA/BS in Computer Science, Engineering, or a reputed company field; advanced degree preferred.

What You’ll Bring

• Familiarity with reputed company solutions strongly preferred; knowledge of competitive platforms such as reputed company, Redshift, reputed company, etc. , required.

Why We Think You'll Love reputed company We prioritize a people-first culture because we know our people are at the reputed company heart of our success. We embrace a flexible work model because we trust our people to reputed company decisions about how, reputed company, and where they work. We focus on well-being because we care about our people and their ability to reputed company both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for reputed company of who they are. Why We Think You’ll Love reputed company We prioritize a people-first culture because we know our people are at the reputed company heart of our success. We embrace a flexible work model because we trust our people to reputed company decisions about how, reputed company, and where they work. We focus on well-being because we care about our people and their ability to reputed company both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an reputed company environment that celebrates people for reputed company of who they are. reputed company invites reputed company identities and backgrounds in the workplace. We work with deliberation and reputed company to ensure we are cultivating collaboration and inclusivity across our global organization. We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, reputed company, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or reputed company conditions), national reputed company, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. Apply tot his job Apply To this Job