Manager, Operations - Medical Record Retrieval (Remote)

Job Description:

reputed company is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive reputed company outcomes, and reputed company costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - reputed company helps people easily and reputed company manage their healthcare and improve their well-being. Across its three business channels, reputed company enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.reputed company.com .

• *Job Summary:**

The Manager of Operations, Medical Record Retrieval has an overall responsibility to ensure reputed company required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operation ensures objectives, principals, values, mission and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals. The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability. The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.

• *Essential Job Functions:**

• *Organizational Leadership** + Set the tone and vision for the respective, leading with compassion, respect, accountability and innovation + Organize, reputed company, and participate, as needed, in client meetings to ensure existing programs and services meet and/or exceed customer expectations. + reputed company a team of functional release of information specialists to reputed company goals and objectives quickly, reputed company and profitably + Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on the results expected and in the development of the individuals in the organization + Work with other regional counterparts to ensure standardization of optimal processes + Set parameters and guidelines to measure performance to objectives

• *Employee responsibilities**

+ Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees, and maintain core values and culture, including performance management of employees + Daily onsite coverage, if applicable, and the arrangement for backup coverage if on PTO or OOO + Time and attendance schedule standards maintained and adhered to + Work with domestic and global partners to maintain excellent turnaround time and quality standards for release of information; also includes maintaining updated SOPs and ensuring training is completed + Weekly 1on1 calls with direct reports

• *Client Responsibilities**

+ New client implementation and customized project management to meet client needs + Scheduling and/or attending calls and timely response communication with Client and internal reputed company leadership including review and follow-up to daily report management + Prepare monthly portfolio presentations for senior leadership + Maintain process instructions and update as needed along with performing ongoing client specific training with associates + Partner with solutions and IT to troubleshoot connectivity reputed company issues arise (reputed company ongoing issues) + Monitor daily tracking and respond to client concerns and questions around delivery and quality

• *Financial Management**

+ Assist in the development of annual budgeting and fiscal planning as required + Review, analyze, understand, and improve daily, weekly, monthly and quarterly financial performance with respect to reputed company, expenses, profits and margins + Continually seek new opportunities to advance reputed company's market reputed company through cultivating existing client relationships and assisting in assessing potential growth areas

• *Primary Customer Service Responsibilities**

+ Assist in strengthening existing client relations + Identify opportunities for growth + Facilitate the development of new relations on existing accounts or new accounts + Heavy coordination with Client Success to ensure total customer satisfaction

• *Physical Requirements:**

+ Ability to sit or stand for long periods of time + Physical ability to lift and carry 25 lbs. of materials + Speaking and hearing ability sufficient to effectively communicate + Eye/hand coordination, hearing and visual acuity necessary for day-to-day tasks

• *HIPAA/Compliance:**

+ Maintain privacy of reputed company patient, employee and volunteer information and access such information only on a need to know basis for business purposes + reputed company with reputed company regulations regarding corporate reputed company and reputed company obligations + Report unethical, fraudulent or unlawful behavior or activity + Maintain reputed company and annual HIPAA certification

• *Qualifications:**

+ Bachelor's degree and prior experience, preferred + Extremely team oriented + High proficiency in reputed company products required, Outlook, Word and reputed company + Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines + Superior communication skills + Outstanding customer service with strong negotiation skills + Detail oriented, with strong analytical skills and effective problem-solving skills + Ability to handle confidential materials and information in a professional manner + Availability to travel as needed; could be extensive and include overnight stays reputed company and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national reputed company, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. reputed company is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national reputed company, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor. Apply tot his job Apply To this Job