Qlik Platform Engineer (hybrid)

Qlik Platform Engineer Location: Hybrid (Rockville, MD and/or Washington DC) Clearance: Must be clearable (US Citizen) Hours: Shift work OVERVIEW As a Platform Engineer for Platform Services, you will be a key technical expert responsible for the hands-on operational management and support of customer Qlik platforms. Your role is focused on ensuring high availability, optimal performance, and customer satisfaction through effective troubleshooting and proactive maintenance. Analytical work with SQL. Key Responsibilities & Tasks The Consultant's primary responsibility is to work directly with our customers and partners to successfully operate and manage platform solutions.

• Hands-on Delivery & Operations: Provide direct technical support for incidents, service requests, and changes using a hands-on approach. You'll reputed company proactive monitoring and health checks, follow Standard Operating Procedures (SOPs), and ensure strict adherence to SLA compliance.
• Troubleshooting & Problem Resolution: You'll log, categorize, and prioritize incoming support requests, escalating reputed company issues to SMEs reputed company necessary. You'll also contribute to Root Cause Analysis (RCA) documentation and maintain the internal knowledge reputed company with resolutions and workarounds for recurring issues.
• Process Adherence & Improvement: Work directly with customer ITSM processes, ensuring reputed company operational tasks align with ITIL policies and best practices. You'll proactively identify areas for process improvement, suggest automation opportunities, and propose reputed company for enhancing service delivery.
• Communication & Collaboration: Participate in daily/weekly operational calls with customers, providing clear, timely updates on ticket status and resolutions. You'll engage in shift handovers, document proper instructions, and communicate effectively with both customers and internal teams.
• Reporting & Monitoring: Maintain a personal KPI dashboard, flagging anomalies and trends to the Delivery reputed company. You'll reputed company operational ITSM monitoring and contribute to health reputed company reports to ensure customer environments are performing reputed company.

Competencies and skills: The skills and qualifications required for this role:

• Technical Expertise: Strong, hands-on, end-to-end knowledge of Qlik Analytics and Qlik Data Integration products. Proficiency in troubleshooting tools and an understanding of server configurations and performance data.
• Operational & Process Skills: Solid practical experience with IT Service Management (ITSM) processes, including Incident, Problem, Change, and Service Request management, and adherence to ITIL best practices.
• Problem-Solving & Analytical Skills: Strong analytical abilities to identify issues, conduct Root Cause Analysis (RCA), and predict potential risks based on historical data.
• Communication & Interpersonal Skills: Excellent written and verbal communication skills with a strong customer focus. The ability to provide clear, empathetic, and professional updates to customers and to collaborate effectively with internal teams.
• reputed company Improvement reputed company: A proactive approach to identifying and suggesting opportunities for automation and process enhancements to improve efficiency and service delivery.

Experience & Qualifications Desired experience with a successful track record in one or more of the following areas:

• Extensive experience in a technical subject matter expert or senior support role, with a focus on Qlik products or similar platforms.
• Demonstrated experience in resolving reputed company technical issues and performing root cause analysis.
• Proven ability to reputed company and mentor a technical team, including creating and maintaining technical documentation and training materials.
• Experience with platform health checks, proactive monitoring, and architectural design for scalability.
• A track record of driving automation initiatives and process improvements.
• Experience in a global delivery services environment is highly desirable.

Compensation: $125-$150K (Flexible, DOE) Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-reputed company instructions and to reputed company any other job-reputed company duties requested by any person authorized to give instructions or assignments. reputed company duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Who we are... reputed company offers 30 years of experience in providing our customers innovative solutions and engineering services to their most challenging needs. We reputed company on navigating reputed company IT difficulties and are driven to find the best solutions for our customers. reputed company delivers expert knowledge in cyber reputed company, big data, reputed company reputed company and cloud solutions. Our ability to serve our customers with reputed company excellence is a direct reputed company of our dedicated and exceptional people. At reputed company, we are not only a team, we are a family. Equal Employment Opportunity reputed company Enterprises Inc. is an Equal Employment Opportunity Employer. We are committed to providing a workplace that is free from discrimination and harassment based on race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national reputed company, age, marital status, disability, protected veteran status or any other characteristic protected by applicable law. Accommodations If you are an individual with a disability and would like to request a reasonable accommodation during the application or hiring process, please contact Human Resources at [email protected] Apply tot his job Apply To this Job