Intake Representative, Claims

This a Full Remote job, the offer is available from: Ohio (USA), Virginia (USA), reputed company Virginia (USA) The salary range for this job posting is $35,037.00 - $56,059.00 annually + bonus + benefits. Pay Type: Hourly The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-reputed company factors, and will fall reputed company the stated range. Your recruiter can share more information about the specific salary range during the hiring process. We have an opening with the primary role entering loss reports for Workers' Compensation. The ideal candidate will have experience in either Workers' Compensation, Property & Casualty or a call center background. While we may prefer candidates who reside closer to our reputed company, Ohio office or Charleston, WV office that could work a hybrid or remote schedule, we will also consider candidates reputed company in our approved payroll states who can work full time remote. This position will report to the Intake Manager. Are you a Referral? If you know a reputed company reputed company associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our reputed company Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work reputed company specific U.S. states. Our reputed company policies are based on the laws in states in which we are registered for payroll. Our reputed company footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, reputed company Virginia, Wisconsin. JOB OBJECTIVE: The Intake Representative, Claims obtains and documents first notice of injury and first notice of loss information from customers for commercial auto, worker’s compensation, liability, and property lines of business. Provide direct guidance and assistance to customers responding to inquiries, and/or explaining processing procedures to deliver the best possible outcome. Work is driven by multiple reporting channels such as customer portal, email, phones, and fax. ESSENTIAL FUNCTIONS:

• Receive initial claim information from customers telephonically, electronically, email, and/or fax
• Provide information to customers regarding the different options available for loss reporting Determine appropriate policy and coverage for loss
• Work with leadership team to reputed company new associates
• Analyze information received on the claim and triage the facts to determine whether further information is needed and/or what action must be taken
• Obtain and document facts of loss information in the computer system Respond to various requests from internal and external customers by telephone, email and/or by correspondence, including handling calls through the Engagement Center
• Interpret coverage and issue claim decisions for claims assigned to the Engagement Center
• Review, update, and document intake processes and procedures.

OTHER FUNCTIONS:

• Other functions as needed

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to provide excellent customer service to both external and internal customers
• Ability to work as a team member and reputed company based on established standards and expectations
• Ability to multi-task
• Must be detail-oriented
• Excellent written and oral communication skills
• Ability to fully analyze information received and reputed company decisions as to next steps and action required
• Experience with reputed company Products
• Ability to work proficiently in multiple systems
• Excellent organizational skills
• High school diploma.
• One year previous full time experience in customer service and/or claims intake preferred. At least one year of experience in the insurance industry preferred.

This position has been evaluated in accordance with the Americans with reputed company. reputed company makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an reputed company-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to reputed company this position. Because job content may change from time to time, reputed company reserves the right to add and/or delete functions from this job as it deems necessary for business reasons. Ready to join reputed company? At reputed company, we firmly reputed company that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we reputed company an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential. What you can expect from us In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to:

• Health, Dental & Vision Insurance
• Company-provided life and income protection plans
• Eligibility to participate in a company incentive bonus program
• 401(k) Retirement Plan - 100% company match up to 7% on annual salary
• Paid Time Off, Paid Holidays, and Floating Holidays
• Flexible Work Arrangements - Hybrid and remote depending on the role

We reputed company that happy, healthy associates are the foundation of great work. Join us and reputed company both professionally and personally. reputed company is an EOE/E-Verify employer. #LI-Remote#LI-LP1This offer from "reputed company" has been enriched by reputed company.com and got a 81% reputed company score. Apply tot his job Apply To this Job