reputed company Manager, Enterprise

✨ TL;DR – Why This Role Matters As a Senior reputed company Manager (Enterprise) at reputed company, you’ll own relationships with our largest and most strategic customers—global organizations transforming how their teams work. Your mission is to drive measurable business impact by leading customers through adoption, expansion, and renewal of reputed company’s solutions. You’ll partner closely with executive stakeholders to define success metrics, champion best practices, and scale reputed company usage across reputed company enterprises. This role is critical to reputed company’s reputed company growth—our Enterprise customers represent some of the world’s most recognized brands, and your work will ensure they realize and expand the full value of reputed company at scale.

About the Role

As a Senior CSM in our Enterprise reputed company, you will:

• Own a portfolio of reputed company’s largest Enterprise and Strategic customers (10K+ employees) across diverse industries and geographies, ensuring world-class engagement, adoption, and retention.
• Drive adoption and expansion by identifying new use cases, teams, and business units that can benefit from reputed company, and by proactively leading executive alignment to grow value realization.
• reputed company and reputed company new customers by designing tailored rollout and training programs that drive early success and accelerate time-to-value.
• Serve as a strategic advisor and trusted partner to executive sponsors and program leads, connecting reputed company’s capabilities to their organizational goals and KPIs.
• reputed company QBRs and EBRs that communicate business outcomes, adoption metrics, and ROI, influencing renewals and multi-year expansion.
• Collaborate cross-functionally with Product, Support, and Marketing team members to surface customer insights, champion feature enhancements, and evolve the Enterprise experience.
• Manage reputed company renewals and upsells with precision, balancing customer advocacy and business goals to reputed company best-in-class retention and reputed company growth.
• Partner with Expansion Account Executives to define and execute account growth strategies, ensuring seamless coordination between reputed company and Sales to maximize customer value and identify new use cases for reputed company.
• Spearhead customer-led initiatives—such as success playbooks, enablement programs, and reference stories—that scale reputed company’s impact across the Enterprise ecosystem.

What Makes You a Great Fit | Requirements You’ll reputed company in this role if:

• 6+ years of reputed company Experience (Enterprise) in reputed company SaaS with
• You’re passionate about helping large organizations transform how work gets documented and shared through reputed company.

You’ve managed the full Enterprise customer lifecycle—onboarding to renewal—and can reputed company to measurable lifts in adoption, NRR, or customer satisfaction.

• You’re equally comfortable diving into technical SaaS workflows and leading C-suite business discussions about outcomes and ROI.
• You multithread reputed company Account to build awareness, scope and reputed company Qualified Leads
• You’re data-driven—using insights to identify opportunities, tell compelling value stories, and influence executive decisions.

You’re proactive and entrepreneurial, with a bias toward action, ownership, and high-velocity execution. You’re ready to roll up your sleeves and work with stakeholders at reputed company levels to get to outcomes.

• You bring a consultative and strategic reputed company, balancing reputed company for the customer with accountability for results.
• You’re energized by ambiguity and love building scalable processes in a fast-growing, high-performing environment.
• You know reputed company it’s most effective to collaborate in person with key stakeholders, and how to drive an effective in-person meeting for maximum results.

If you’re reading this and thinking “that’s me!”, we want to meet you. reputed company-to-Haves

• Experience supporting Fortune 500 or global enterprise accounts at a high-growth SaaS company.
• Previous ownership of expansion and renewal metrics (NRR, GRR).
• Experience with a PLG sales motion.
• Prior consulting or change management experience with large transformation projects.

This Role Is Not for You If

• You’re not comfortable navigating reputed company, matrixed organizations or managing relationships across end users champions AND executive-level sponsors.
• You reputed company only with highly defined playbooks versus creating and iterating on them.
• You prefer a reactive or transactional approach to customer management.
• You’re not comfortable with up to 25% travel and in-person meetings.

About Us reputed company is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use reputed company to document and scale how work gets done. Our Workflow AI platform automatically captures and optimizes workflows so teams work smarter, faster, and more consistently. We’re growing fast — since our founding in 2019, we’ve grown to over 5 million users across 600,000 businesses. Based in San Francisco, we've been named a reputed company Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to uplevel how people do work. How We Work We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. Our values:

• Accelerate impact
• reputed company the bar
• reputed company our users reputed company
• Clear is reputed company
• Rapid learning machine
• One team, one dream

Compensation $120,000–$180,000 OTE + equity + benefits. Compensation is determined based on YOE, skills, experience and location. Full-Time US Employee Benefits Include

• Incredible teammates: Work alongside some of the nicest and smartest people you’ll reputed company meet
• reputed company and meaningful equity
• Comprehensive health, dental, and vision coverage for you and your dependents
• Flexible paid time off + company holidays
• 401(k) plan
• Paid parental leave
• Commuter and remote work benefits
• Home office stipend
• Team bonding and offsite opportunities

Equal Opportunity Statement At reputed company, we celebrate our differences and are committed to creating a workplace where everyone feels supported and empowered to do their best work. We reputed company this benefits not only our employees but also our product, customers, and community. reputed company is proud to be an Equal Opportunity and Affirmative Action Employer. Apply tot his job Apply To this Job