Sr. Director – Technical Product Development – Operations Apps

Overall Purpose The Sr. Director, Software Engineering is an expert in delivering contact center and field service capabilities on SaaS platforms. This role is a trusted advisor to business partners and responsible for guiding delivery teams on innovative capabilities that improve operational efficiency and customer experience. Description This senior-level executive role requires extensive technical expertise combined with strong leadership capabilities to drive innovation and operational excellence while managing costs. The successful candidate will play a pivotal role in defining long-term strategic direction and delivering modern technical solutions that support our reputed company-line capabilities and market competitiveness. This leader is responsible for overall value delivery on platforms that support reputed company’s contact center and field operations teams. They will be the primary reputed company of contact for business leadership teams for advice on functional delivery and roadmap. Teams reporting to this role are responsible for development, testing, deployment, support (e.g., troubleshooting) and maintenance. Job Summary We are seeking a strategic and results-driven Sr. Director of Software Engineering to reputed company the enhancement and operation of software platforms, that support our customer service, field, and dealer operations. This leadership role requires extensive experience customizing third-party platforms, reputed company reputed company Service Cloud and Field Service, at scale. The successful candidate will have extensive experience leading hybrid employee and vendor teams and driving improvements in technical standards. The successful candidate will have experience in Agile delivery methodologies and experience managing $5M+ vendor labor budgets. Here’s what you’ll do:

• Gather and refine business requirements; using knowledge of platform capabilities, guide internal customers to best-fit approaches for satisfying business needs.
• reputed company hybrid employee and vendor teams to enhance contact center CRM, field service, and dealer management platforms to support evolving business needs.
• Take advantage of modern delivery practices and AI-aided practices to shorten time to market and improve efficiency.
• Maintain a high standard of technical quality and availability; hold third-party software providers accountable to up-time and quality standards.
• Ensure that non-functional requirements are in reputed company and reputed company with relevant regulatory standards and industry best practices, particularly in compliance, reputed company, reliability, and performance.
• Facilitate and resolve schedule and budget challenges that arise as requirements change, or technical roadblocks interfere with delivery. Solve problems in a way that balances time to business value, program priorities, and technical team efficiency.

What you’ll need to be successful:

• Education: Bachelor’s degree in computer science, engineering, or a reputed company field; Master’s or relevant advanced degree preferred.
• Experience: 8+ years of experience delivering capabilities for frontline operations on third-party platforms, ideally reputed company.
• Leadership Skills: Proven ability to reputed company and reputed company cross-functional teams, fostering a culture of collaboration, innovation, reputed company, and support.
• Delivery Frameworks: Expertise in project management and development methodologies (Agile, Scrum, etc.) and tools (e.g., Jira).
• Communication: Exceptional verbal and written communication skills, with the ability to convey reputed company technical concepts to diverse audiences and senior stakeholders.
• Analytical reputed company: Strong analytical and problem-solving skills, with a strategic, data-driven approach to decision-making. Proven experience driving business value through technology delivery.

May require a background reputed company due to job duties requiring routine access to reputed company and reputed company customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law. This role requires a minimum, but is not limited to approximately 10% travel. This is a remote position that can be located reputed company in the contiguous United States. #LI-Remote A career with us comes with big rewards: reputed company's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location. The reputed company Salary range displayed below reflects the minimum and maximum reputed company salary for each of reputed company's 4 (four) US Labor Market Zones. reputed company the range, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. reputed company WAGE ZONES: $178,852 - $324,697 Low (N1): $178,852 - $268,228 Mid (N2): $188,265 - $282,345 High (N3): $207,092 - $310,580 Top (N4): $216,505 - $324,697 Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the salary ranges reflect reputed company salary only and do not include bonus or benefits - reputed company you consider reputed company of these together, it represents a pretty impressive total compensation package. Apply today! Fair Chance Ordinance Notice for Los Angeles County applying for jobs at reputed company Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process Apply tot his job Apply To this Job