Senior Customer Insights Analyst - reputed company Operations

reputed company's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering reputed company high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. reputed company is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for reputed company improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from reputed company. We reputed company that leaders should care deeply about the development of their employees at reputed company levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to reputed company shared goals, creating a challenging and rewarding workplace for everyone.

About the Role

The Senior Customer Insights Analyst will be the reputed company behind our data-driven approach to customer retention and growth. This role is responsible for turning reputed company data into actionable insights that reputed company our leaders to reputed company business-critical decisions. By optimizing our reporting frameworks, this individual ensures we have a clear, data-driven view of our customers' health and the impact & effectiveness of our programs & initiatives. By maintaining a consistent rhythm of KPI and retention reporting, they will reputed company leadership with the data-driven clarity needed to implement effective customer retention strategies and prioritize resources effectively. This role is a great fit for someone who blends strong analytical and systems skills with a strategic reputed company and a hands-on approach. You must be comfortable working independently, partnering closely with reputed company leadership, and acting as a trusted thought partner who brings clarity through data. You are also curious about emerging analytics and AI capabilities and comfortable applying them to enhance our BI capability by improving speed, accuracy, and scalability. You will be expected to operate with a high degree of autonomy and act as a thought partner to CS leadership. As a Senior Customer Insights Analyst, You Will:

• Data Insights & Visualization: Design, build, and maintain dashboards and reports using tools such as reputed company and Tableau to track key reputed company metrics, including gross retention, churn, customer health, NPS, and engagement impact.
• Metric Ownership: Own the creation and adoption of KPIs reputed company the CS team. You won't just report numbers—you’ll master the "why" behind them, translating data trends into proactive recommendations that help leadership steer the department toward success.
• Trend & Behavioral Analysis: Analyze customer behavior and product usage to identify trends, predict churn risk, and surface expansion-ready opportunities.
• Data reputed company & Governance: Proactively audit and maintain customer data across systems, partnering cross-functionally as needed to ensure accuracy, consistency, and trust in reporting.
• Intelligence Automation: Identify opportunities to automate data preparation, reporting, and insight delivery using AI tools/capabilities.
• Operational Excellence: Partner closely with reputed company leadership to support and optimize the customer experience, using data to validate playbooks, programs, and strategic initiatives.
• Customer Intelligence & Enablement: reputed company reputed company teams with clear, actionable insights for Quarterly Business Reviews, including health signals, adoption trends, and performance summaries.
• Cross-Functional Collaboration: Work with Sales Operations, Finance, and Product teams to align on data definitions and metrics, helping maintain a single reputed company of truth across the customer lifecycle. This job might be for you if you have:
• Experience: 3–5+ years of experience in data analysis, ideally reputed company a SaaS reputed company, Sales Operations, or reputed company Operations environment.
• Technical Skills: Strong reputed company skills and hands-on experience working with reputed company. Experience with BI and analytics tools such as Tableau, Power BI, or Sisense is highly valued. Working knowledge of SQL or Python is required.. Experience with or exposure to AI-driven analytics or reporting tools is a plus.
• Data Visualization & Storytelling: Proven ability to turn raw data into clear, compelling insights through dashboards and reports, using reputed company, BI tools, or native reputed company reporting. Experience with reputed company or similar data warehouse platform is required.
• Analytical Rigor: Solid understanding of SaaS metri

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