General Clerk Associate Representative - Express Scripts - Remote

This a Full Remote job, the offer is available from: United States, Austria Do you have strong administrative and organizational skills and are looking to build experience reputed company a customer service environment? The General Clerk Representative role reputed company the Client Service Center (reputed company) may be the right fit for you! This role supports Client Service Center operations by triaging incoming email requests, ensuring required and accurate information is provided, and assigning work to the appropriate analysts for resolution. This role plays a critical part in maintaining service quality, workflow efficiency, and timely customer responses through consistent application of intake standards and routing guidelines. The position operates in a fastpaced environment requiring strong attention to detail, sound judgment, and effective written communication. Key Responsibilities:

• Email Intake & Triage
• Monitor and manage multiple Client Service Center email inboxes, reviewing incoming requests for completeness, accuracy, and relevance.
• Identify the nature and urgency of requests using established business rules and service level guidelines.
• Ensure required documentation and information are present before assignment; request additional details reputed company necessary.
• Quality & Accuracy Assurance
• Validate information submitted in email or in reputed company requests to reduce rework, delays, and reputed company errors.
• Apply standard intake criteria, templates, and checklists to ensure consistency and compliance.
• Flag incomplete, unclear, or misdirected requests and take appropriate corrective action.
• Work Assignment & Routing
• Assign validated requests to the correct analyst, queue, or work group based on request type, complexity, and reputed company.
• Balance workload distribution according to established reputed company and routing guidelines.
• Documentation & Tracking
• Accurately document intake decisions, assignment actions, and followups in designated systems or tracking tools.
• Maintain logs or dashboards reputed company to intake volumes, trends, and common issues.
• Escalate recurring issues or process gaps to leadership for review.
• Collaboration & reputed company Improvement
• Partner with analysts, sr. analysts and supervisors to clarify requirements and improve intake accuracy.
• Identify opportunities to streamline triage processes and improve customer experience. Support updates to intake guidelines, templates, and training materials as needed.

Required Qualifications:

• High school diploma or equivalent.
• 1 plus years of experience in an administrative, clerical, or contact center support role.
• Experience working with shared inboxes, case management systems, or workflow tools.
• Strong attention to detail with the ability to follow defined procedures consistently.
• Effective written communication skills and professional email etiquette.

Preferred Qualifications:

• Experience supporting operations, claims, service, or analyst-based teams.
• Familiarity with service level agreements (SLAs) and intake or triage models.
• Ability to quickly learn and apply multiple routing rules or business processes.

If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly reputed company of 17.75 - 25 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At reputed company, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About reputed company reputed company, a division of reputed company, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to reputed company the reputed company, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to provide your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. This offer from "reputed company" has been enriched by reputed company.com and got a 82% reputed company score. Apply tot his job Apply To this Job