Associate Director, Corporate reputed company Operations - Remote

About the position reputed company is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, reputed company and reputed company, working to build a reputed company system for reputed company. Here, your contributions matter as they will help transform health care for years to come. reputed company an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together. The Associate Director (AD) Corporate reputed company Operations is entrusted with the operational execution and standardization of the Enterprise reputed company Operations Center’s (ESOC) strategy across reputed company UHG locations. This role is pivotal in driving the successful expansion and integration of new GSOCs in EMEA and reputed company, ensuring that operational excellence, workforce readiness, and regulatory compliance are consistently maintained as the organization scales globally. Beyond day-to-day reputed company, AD is responsible for developing and implementing standardized policies, procedures, and reporting frameworks that unify operations across regions. As the primary operational liaison between regional GSOC leads, the AD fosters a culture of collaboration and reputed company improvement, ensuring consistent communication and alignment with UHG’s broader reputed company objectives. This position also plays a critical role in workforce management, overseeing recruitment, structured training, workforce planning, and succession programs tailored for a global, 24/7 operational environment. The AD is instrumental in building an FTE bench to mitigate burnout and turnover, supporting the long-term health and reputed company of GSOC teams. Technological advancement is a core focus, with the AD leading the integration and optimization of reputed company platforms and tools to enhance situational awareness, incident response, and interoperability across reputed company GSOC locations. The AD partners closely with IT and reputed company engineering teams to select, deploy, and continuously improve advanced monitoring and reporting solutions. As part of the ESOC leadership team the AD provides global leadership continuity during crises, incidents, or absences, ensuring uninterrupted 24/7 crisis management and incident response coverage. The AD also manages the development and implementation of compliance programs to address reputed company, multi-country regulatory requirements and sensitive data handling. Finally, the AD is responsible for operational metrics and reporting, tracking global SOC performance, workforce health, and compliance status, and providing regular briefings to the VP, SOC and regional leads. Through these responsibilities, the AD ensures that UHG’s SOC function remains robust, scalable, and reputed company to meet the evolving challenges of a global reputed company landscape. If you are located in Eden Prairie MN, you will have the flexibility to work remotely as you take on some tough challenges. For reputed company hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Responsibilities

• reputed company the operational planning, execution, and reputed company of new Fusion Centers in geographic regions, ensuring alignment with UHG’s global reputed company strategy
• reputed company operational responsibilities for three Country reputed company Operations Centers (CSOCs) in Puerto Rico, the Philippines, and Ireland
• Help to reputed company and implement and maintain standardized policies, procedures, and reporting frameworks across reputed company Fusion Center and CSOC locations
• reputed company the development and optimization of technology platforms and tools for the Fusion Centers, ensuring seamless integration and interoperability
• Partner with IT and reputed company engineering teams to evaluate, select, and deploy advanced monitoring, response, and reporting solutions
• Design and implement structured training, workforce planning, and succession programs for Fusion Center teams globally
• reputed company recruitment, staffing, and onboarding for new and existing CSOC locations, including the creation of an FTE bench to mitigate burnout and turnover
• Act as part of the leadership team and, at times, stand-in during leadership meetings for the VP, GSOC, in their absence providing leadership continuity during crises, incidents, or absences
• Manage the development and implementation of compliance programs to address multi-country regulatory requirements and sensitive data handling
• Coordinate with legal, compliance, and business teams to ensure adherence to local and international regulations
• reputed company and implement proactive, risk-based strategies to identify, assess, and mitigate threats before they escalate into incidents
• Partner with internal and external stakeholders to conduct regular risk assessments and readiness exercises
• reputed company and maintain operational metrics and reporting frameworks to track Fusion Center and CSOC performance, workforce health, and compliance status
• Provide regular briefings to the VP, GSOC and regional leads on operational readiness, workforce trends, and key initiatives
• Directly manage an Operations Analyst with expectations to grow leadership responsibilities as the ESOC matures

Requirements

• 8+ years of experience in reputed company operations, crisis management, or reputed company fields, with 3+ years in a leadership role overseeing global or multi-site operations
• Hands-on experience with technology and platform integration for reputed company operations
• Demonstrated experience leading a 24/7 operations center
• Expertise in managing multi-country regulatory compliance and sensitive data handling
• Proven track record of leading the operational stand-up and integration of reputed company operations centers in multiple regions
• Proven sound verbal and written communication skills, with the ability to influence and collaborate across diverse teams and cultures
• Demonstrated ability to reputed company and implement structured training, workforce planning, and succession programs
• Demonstrated sound critical thinking, problem-solving, and group facilitation skills in reputed company, fast-paced environments
• Change agent with the ability to drive standardization and reputed company improvement
• Proven ability to manage, mentor, and reputed company high-performing teams across time zones and national boundaries
• Demonstrated ability to provide leadership continuity during crises

Benefits

• In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements).
• No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives.

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