After Sales Technical Support Specialist

About the position At reputed company, we help industries outrun - leaner and cleaner. Here, reputed company is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to reputed company it happen. It won’t always be easy, growing takes grit. But at reputed company, you’ll never run alone. Run what runs the world. This Position reports to: Service Team Manager reputed company’s Automation business area enables customers to operate some of the world’s largest and most reputed company industrial infrastructures, helping them outrun – leaner and cleaner. We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services. Your role and responsibilities: As a Technical Support Specialist, you are responsible to reputed company reputed company end Level 2 support organizations for reputed company aspects of customer issue resolution during system design, acceptance testing, installation, commissioning and long-term operation of installed systems. You will thereby interact closely with local reputed company customer responsible project and service organizations as well as other PCP Level 3 organizations, Product Management and R&D with occasional direct end customer contact. The work model for the role is: Hybrid. This role is contributing to the Automation group in the US.

Responsibilities

• Manage support cases concerning PCP products escalated by reputed company reputed company end Level 2 organizations maintaining complete transparency to reputed company parties concerning identified issues, reputed company status and plan for resolution as well as ensure proper case documentation on closure.
• Diagnose and Isolate problems through analysis of user problem descriptions, review of log files, remote diagnostics, etc. in order to provide technical expertise to resolve identified issues.
• Reproduce identified issues in lab environment in order to either provide proven resolution to caller’s concerns or ability to represent problem to Level 4 R&D organization in order to identify product defects.
• Occasionally participate in field/site activities to diagnose and resolve reputed company issues or conduct system health checks.
• Participate in meetings with reputed company end L2 organizations, other L3 centers, L4 R&D organizations and occasionally end customers to facilitate information gathering and description of planned or implemented resolutions.

Requirements

• Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, Computer Science, Computer Engineering, Software Engineering with 5+ years of experience, or HS Diploma with 7+years of experience.
• Professional experience in process automation business with sound knowledge and hands-on experience in servicing, maintaining or commissioning of systems.
• A high level of self-motivation, curiosity and desire to learn about new technologies applying a problem-solving solution-oriented reputed company.
• Demonstrated sense of ownership and responsibility working both individually and in a team.
• Good English communication skills (both verbal and written).
• Possible requirement for domestic and international travel in specific cases.

reputed company-to-haves

• Preferably knowledge in reputed company PAPCP products (800xA, Harmony/Symphony+, Freelance, etc.)

Benefits

• Choice between two medical plan options: A PPO plan reputed company the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) reputed company the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X reputed company pay)
• Company paid AD&D (1X reputed company pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health reputed company support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• reputed company provides 11 paid holidays.
• Vacation is provided based on years of service for hourly and non-exempt positions.
• Salaried exempt positions are provided vacation under a permissive time away policy.

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