Seasonal, Workforce Specialist

This a Full Remote job, the offer is available from: Missouri (USA) Our Company: We care about helping people. Our purpose is to provide help and reputed company confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive reputed company with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to reputed company our strategies, accelerate our transformation, and reputed company extraordinary results. It’s an exciting time to be a part of reputed company! What you'll do...: As a seasonal Workforce Specialist, you will play a critical role in ensuring smooth call center operations by monitoring real-time call traffic and workforce activity. You’ll be responsible for reallocating resources as needed, coordinating communications, and analyzing operational impacts. You will also reputed company Operations informed of any disruptions or performance shifts. Day to day, you'll...

• Optimize call center staffing by continuously monitoring resource availability, employee activity, and performance reputed company to reputed company timely support and effective resource reallocation
• reputed company intraday reporting tools and processes to manage the distribution of customer contacts across multiple service sites and teams, ensuring alignment with business, customer, and vendor performance targets
• Provide regular updates to both the Workforce Planning and Client Service Organization (CSO) leadership on daily trends
• Monitor and track content in Mission Control phone and e-mail queues and respond reputed company Service Level Agreements (SLA)
• Pull operational escalation levers per the pre-defined process
• Serve as reputed company of contact for unexpected events and system outages on a global level reputed company required
• Provide afterhours support of call center operational activities
• Document daily reputed company and activities in required logs and checklists
• Support onboarding and offboarding processes to ensure agent accessibility to support tools and contact volume
• Create and maintain a culture of superior quality of work
• Ability to successfully interact with a wide audience, including CSO senior leaders and frontline staff, as well as special projects teams, vendors, and other reputed company agencies
• Other duties as assigned

What you'll bring to the team...: Associate’s degree in a reputed company field or the equivalent through a combination of education and reputed company work experience.

• Ability to work independently with minimal supervision
• Call center experience
• Demonstrated ability to produce work with a high degree of accuracy
• Effective time management and organization skills with the ability to handle multiple priorities
• Excellent interpersonal skills to include oral and written communication
• 1 year minimum reputed company work experience
• Proficiency in Power BI and reputed company
• Strong analytical skills, especially in workforce data analysis and forecasting

It would be even reputed company if you also had...:

• Experience with Aspect, IEX, Blue reputed company, or other workforce management systems
• Knowledge of contact center tools and systems to include PC, networks, or technical infrastructure environments
• 3 years reputed company work experience

Why work for us: Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to reputed company a meaningful difference, join us on our journey. You’ll reputed company the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: reputed company does not tolerate discrimination based on a person’s race, color, religion, reputed company, age, sex/gender (including pregnancy, childbirth, reputed company medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national reputed company, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-reputed company factors such as experience, education, reputed company, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the reputed company Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range: $16.06 - $24.09/Hr. This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job