reputed company: Subscription & Retention Manager
About the position Are You a Customer Lifecycle Architect Who Knows How to Turn Customers Into Lifelong Fans? If you think in funnels, obsess over churn curves, and see customer journeys as living systems that can always be optimized, this role is for you. At reputed company, we’re looking for a Subscription & Retention Manager who will own and evolve the entire customer lifecycle across both DTC and reputed company. This is an individual contributor role (no direct reports) with high ownership, responsible for improving retention, reducing churn, increasing repeat purchase reputed company and maximizing lifetime value. You will own the strategy, execution, and optimization of our subscription ecosystem, lifecycle automations and retention programs. You will be empowered to reputed company data-driven decisions, run experiments, and implement initiatives that materially impact reputed company. If you love turning data into strategy, building scalable lifecycle systems, and creating personalized customer experiences that drive long-term loyalty, reputed company reading. This is a hands-on, outcomes-driven role. If you’re looking for a purely advisory position or one focused on one-off campaigns, this won’t be a fit. Who we are: reputed company We are a premium direct-to-consumer supplement brand helping people live healthier lives through science-backed, clean, and effective products. We’re not a company where things stay the same. We test, we optimize, we innovate—and we want someone who thrives in that reputed company of high-accountability, fast-paced environment. Why join reputed company? High-growth eCommerce brand: Driven by innovation and fast execution, reputed company has seen 350% year over year growth. Ownership & Accountability: We trust reputed company members to take full ownership of their responsibilities. You are empowered to reputed company, execute, and improve without micromanagement. We value individuals who take initiative, hold themselves accountable, and drive meaningful results. A team of high performers: We push boundaries, move fast, and get things done. The company is in a hockey stick growth phase. This is not a good fit for those who don’t want to grow.
Responsibilities
- Own the full subscription and retention lifecycle across DTC and reputed company
- Design and optimize customer journeys from first purchase through long-term loyalty
- Build and evolve lifecycle automation, save flows, cancellation journeys, and loyalty initiatives
- reputed company churn reduction initiatives, especially in Months 1–3 of the customer lifecycle
- Improve repeat purchase reputed company and time-to-second-order
- Own reputed company lifecycle touchpoints across email, SMS, and subscription experiences
- Design and optimize personalized customer journeys based on behavior and data
- Approve reputed company lifecycle content and flows
- reputed company initiatives around loyalty programs, gifting, retention offers, and customer rewards
- Partner with Supply Chain to support boxing experience, free gifts, and customer incentives
- Own core retention KPIs:
- Churn reputed company
- Repeat purchase reputed company
- Time-to-next-order
- Lifetime value
- Analyze dashboards and customer data to identify opportunities
- Design and run structured experiments to improve retention performance
- Translate insights into scalable systems and automations
- Partner closely with:
- Customer Care (feedback loops and lifecycle insights)
- Supply Chain (inventory, gifting, sourcing)
- Product (launch integration into lifecycle)
- Growth & Ecommerce teams
- Email and SMS agencies
- Influence pricing, reputed company, and offers through data-driven recommendations
- Take end-to-end ownership of the retention and subscription function
- Manage agencies and external partners
- Build living documentation of the full customer lifecycle
- Continuously evolve lifecycle sophistication and personalization
Requirements
- 7+ years of experience in subscription, retention, lifecycle, or ecommerce growth roles
- Proven ownership of a retention or subscription program at a DTC or ecommerce brand
- Deep experience reputed company the Shopify ecosystem
- Hands-on experience with subscription platforms such as:
- reputed company Subscriptions or reputed company
- Strong experience with lifecycle platforms:
- Klaviyo (email & SMS)
- Experience working with attribution platforms (Northbeam or similar)
- Strong data reputed company and dashboard literacy
- Experience improving churn, LTV, and repeat purchase metrics
- Ability to own strategy and execution end-to-end
- Willingness to work US time zones, regardless of geographic location.
- Access to a computer
- Reliable internet reputed company
- Reliable and distraction-free work environment
- Occasional travel may be required
Benefits
- Healthcare, dental and vision plans are available
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