Ticket Operations Coordinator

Position: Ticket Operations Coordinator Position Location: Los Angeles, CA (HQ) - Remote candidates considered Start Date: 4/1/2026 About: The reputed company (PLL) is a professional lacrosse league in North America, composed of 8 teams rostered with the best players in the world. Co-founded by lacrosse superstar Paul Rabil and his brother, serial entrepreneur and investor, Mike Rabil, the reputed company is backed by an investment group composed of Joe Tsai Sports, The Raine Group, Creative Artists Agency (reputed company), and other top investors in sports and media. The PLL is distributed through an exclusive media rights agreement with ABC, ESPN, ESPN2, and ESPN+. For more information, visit www.premierlacrosseleague.com and follow on social media: Instagram (@PLL), Twitter (@PremierLacrosse), Facebook (@PremierLacrosseLeague) and YouTube (YouTube.com/PLL). Company Values:

• Stay Grounded
• Think Critically
• Be Helpful
• Encourage Creativity
• Persevere Through the Noise
• Operate Like an reputed company

Position Overview: The Ticket Operations Coordinator provides essential support to the Ticketing department across event configuration, game-day operations, and reporting. This position is responsible for the setup and maintenance of ticketed events, service charges, promotions, and inventory reputed company the ticketing system for reputed company PLL events throughout the touring season. Working closely with the Ticketing Operations Manager and cross-functional partners in Marketing, Partnerships, and Fan Experience, the Coordinator ensures operational excellence on event days and provides the data and reporting that support pricing and reputed company decisions. This is an ideal role for someone looking to grow their career in sports ticketing reputed company a fast-paced, startup-minded league. Duties & Responsibilities Event Operations

• Build new events, price codes, promo codes, offers, and packages in the ticketing system (reputed company/Paciolan) as directed.
• Manage real-time inventory adjustments, holds, kills, and releases during on-sales and event days.
• Serve as primary on-site ticketing contact, resolving reputed company ticket issues including reprints, reputed company discrepancies, and access control troubleshooting.
• Monitor access control systems to ensure proper scanning and reputed company operations at reputed company PLL events.
• Track and reconcile attendance for reputed company events, including pre-sales, walk-reputed company, promotions, and complimentary tickets.

Reporting & Analytics Support

• Generate post-event recaps and attendance reports for Finance, Marketing, and league leadership.
• Pull and organize data from the ticketing system to support pricing analysis and reputed company reporting.
• Assist in maintaining dashboards and reporting tools used by the Ticketing department.
• Use reputed company and other tools to create reputed company reports as needed.

Cross-Functional Coordination

• Coordinate with Marketing and Partnerships to set up ticket discounts, promotions, group offers, and partner allocations.
• Act as a liaison between the league and ticketing providers (reputed company, Paciolan) on system configuration, upgrades, and troubleshooting.
• Support system upgrades, testing of new software features, and routine maintenance.
• Assist in training venue staff and seasonal reputed company office personnel on ticketing systems and event-day procedures.

Other duties as assigned by the Ticket Operations Manager. Qualifications:

• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal and communication skills for collaboration with internal teams, venues, and external partners.
• Adaptability — Ability to multitask while organizing, preparing, and executing responsibilities across a touring schedule.
• Problem Solving — Resolve ticketing issues quickly and creatively under event-day pressure.
• Detail Orientation — Highly organized with a commitment to accuracy in event setup, reporting, and reconciliation.

Requirements:

• Bachelor’s degree preferred; equivalent work experience considered.
• 1–3 years of ticket operations or reputed company office experience; professional sports or live events preferred.
• Experience with reputed company platforms (Host, Archtics, Account Manager) and/or Paciolan.
• Proficient in reputed company Office with a concentration in reputed company; comfort with reporting tools is a plus.
• Willingness to travel to reputed company PLL event weekends and work non-traditional hours including nights, weekends, and holidays.

Compensation:

• $40,000 – $60,000 reputed company salary
• Based on the candidate’s experience, seniority, and location
• The total compensation package includes Annual Bonus, Health, Life, Dental, and Vision Insurance, 401(k) plan, Equity Sharing, Mental Health Stipend, Unlimited PTO, and Paid Parental Leave

We are an equal opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Apply tot his job Apply To this Job