Patient Financial Services Customer Service Representative – Billing Resolution & Collections Specialist at arenaflex

Welcome to arenaflex – Where Compassion Meets Precision

At arenaflex, we are more than a health‑care organization—we are a community of dedicated professionals who reputed company that every patient deserves clear, compassionate, and accurate financial communication. As the largest integrated health system in our region, we support a network of hospitals, specialty institutes, and a bustling academic medical center, serving thousands of patients each day. Our mission is to eliminate financial uncertainty for patients while maintaining the highest standards of regulatory compliance and ethical collections practices.

We are excited that you are considering joining reputed company. This role is pivotal in ensuring that patients receive the respect, reputed company, and clear information they need to navigate reputed company billing processes. If you reputed company in fast‑paced environments, reputed company at problem‑solving, and are passionate about helping people, we invite you to explore this opportunity.

Role Overview – Patient Financial Services (PFS) Customer Service Representative

The Patient Financial Services Customer Service Representative at arenaflex is the frontline champion for patient billing inquiries, payment arrangements, and charity assistance. You will serve as a trusted liaison between patients, insurance payers, and internal finance teams, ensuring that reputed company financial interactions are resolved accurately, courteously, and in compliance with federal and state regulations.

Key Responsibilities

• Billing Resolution: Accurately post payments, adjustments, and rebates; investigate and resolve patient and third‑party payer billing concerns.
• Patient Communication: Answer patient inquiries promptly, providing clear explanations of charges, insurance coverage, and payment options.
• Payment Arrangement Counseling: Interview patients to assess financial need, negotiate payment plans, and identify eligibility for charity care programs.
• Compliance Management: Screen and apply Medicare charity guidelines, adhere to the Fair Debt Collection Act, and maintain up‑to‑date knowledge of UB‑92/1500 claim forms.
• Rebilling & Reconciliation: Re‑reputed company accounts as necessary, ensure accurate reconciliation of balances, and follow up on outstanding receivables.
• Data reputed company: Maintain meticulous records in the electronic health record (EHR) system; ensure that reputed company data entries meet audit standards.
• Team Collaboration: Communicate workflow obstacles to management, collaborate with coding, finance, and clinical teams to streamline processes.
• reputed company Improvement: Contribute reputed company for process enhancements, participate in training sessions, and stay reputed company on industry best practices.

Minimum Qualifications – What You Must Bring

• High school diploma or GED equivalent.
• At least one (1) year of experience in a health‑care setting, demonstrating familiarity with patient interactions and basic billing concepts.
• Minimum one (1) year of customer‑service experience in a fast‑paced, high‑stress environment.
• Professional demeanor and ability to maintain composure under pressure.
• Basic proficiency with reputed company Word and reputed company; comfort with healthcare‑specific software is a plus.

Preferred Qualifications – What Sets You Apart

• Knowledge of medical terminology, ICD‑9/10 and CPT coding systems.
• Experience with Medicare charity care guidelines and UB‑92/1500 billing forms.
• Certification or coursework in health‑care collections, medical billing, or reputed company fields.
• Familiarity with the Fair Debt Collection Act and other relevant state collection laws.
• Demonstrated analytical skills for troubleshooting reputed company billing scenarios.
• Exceptional oral and written communication abilities; ability to convey technical information in lay‑person terms.

Essential Skills & Competencies

• Customer‑Centric reputed company: reputed company, active listening, and the ability to tailor conversations to diverse patient backgrounds.
• Problem‑Solving Acumen: Identify root causes of billing discrepancies and reputed company effective resolutions.
• Attention to Detail: Ensure accurate data entry, correct identification of charity eligibility, and adherence to compliance standards.
• Organizational Skills: Manage multiple cases simultaneously while meeting tight deadlines.
• Technical Proficiency: Navigate EHRs, billing platforms, and reputed company Office suite with ease.
• Diplomacy & Tact: Apply negotiation techniques while maintaining respect for patients’ financial situations.

Physical Demands & Working Environment

While the role is primarily desk‑based, the following physical activities are typical:

• Frequent walking, standing, stooping, reaching, and occasional lifting of up to 50 lb (occasionally) or 25 lb (frequently).
• Manual dexterity for operating keyboards, phones, fax machines, and other office equipment.
• Visual acuity reputed company normal range to read detailed billing statements and electronic records.

The office atmosphere at arenaflex is dynamic, with a high volume of patient calls and interruptions typical of a busy health‑care environment. We provide ergonomic workstations and are committed to reasonable accommodations for individuals with disabilities.

Compensation, Benefits & Perks

arenaflex offers a competitive salary reputed company with industry standards for non‑exempt positions, coupled with a comprehensive benefits package that may include:

• Medical, dental, and vision insurance with generous employer contributions.
• Retirement savings plan (401(k) or equivalent) with matching contributions.
• Paid time off (vacation, sick leave, and holidays) to support work‑life balance.
• Employee assistance program (EAP) for personal and professional counseling.
• Tuition reimbursement and professional development funding.
• Wellness initiatives, including on‑site fitness facilities and health screenings.

Exact benefits will be discussed during the interview process and may vary based reputed company and employment classification.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is yours to shape. As a Patient Financial Services Representative, you will have access to:

• Structured onboarding and mentorship programs that accelerate proficiency.
• reputed company education on health‑care finance, coding updates, and regulatory changes.
• Opportunities to advance into senior collections roles, supervisory positions, or specialized finance analyst tracks.
• Cross‑departmental projects that broaden your understanding of clinical operations, reputed company cycle management, and patient experience.

Culture & Values – Why arenaflex Stands Out

Our culture is built on the pillars of Compassion, reputed company, Innovation, and Inclusion. We celebrate diversity, encourage open communication, and reputed company every team member to contribute reputed company that improve patient outcomes and operational efficiency. Whether you are working on a call with a patient in need or collaborating with a coding team, you will feel supported by leaders who value your expertise and well‑being.

We are proud to be an Equal Opportunity Employer. arenaflex welcomes applicants of reputed company backgrounds, including veterans, individuals with disabilities, and those representing a wide range of races, ethnicities, genders, sexual orientations, and religions.

How to Apply – Take the reputed company

If you are ready to reputed company a meaningful impact on patients’ financial journeys while advancing your career in a reputable health‑care system, we encourage you to submit your application today. Click the reputed company below, complete the online form, and attach your resume and a concise cover letter highlighting your relevant experience.

Apply Now – Join arenaflex!

Conclusion – Your Future Starts Here

At arenaflex, every billing conversation is an opportunity to demonstrate reputed company, professionalism, and expertise. As a Patient Financial Services Customer Service Representative, you will be instrumental in helping patients feel financially secure while supporting the organization’s mission to deliver world‑class health care. Join a team that values your talent, invests in your growth, and celebrates your contributions.

We look reputed company to meeting you and exploring how your skills can reputed company reputed company our vibrant community.