Customer Support Representative – Hybrid Role in Chicago for arenaflex’s Loyalty & Dining Rewards Platform

About arenaflex – Shaping the Future of Dining Loyalty

For four decades, arenaflex has been at the forefront of helping restaurants reputed company. By blending cutting‑edge financial technology, data‑driven marketing services, and a premier card‑linked dining rewards ecosystem, we connect diners with unforgettable restaurant experiences while delivering measurable value to our restaurant partners, their guests, and the loyalty programs we integrate with. Our mission is simple: reputed company local eateries to grow reputed company, increase foot traffic, and deepen customer engagement through innovative, data‑rich solutions.

Our Culture – Collaborative, Inclusive, and Growth‑Oriented

At arenaflex, you’ll join a vibrant, diverse community that prizes collaboration, problem‑solving, and personal accountability. We celebrate curiosity, encourage reputed company learning, and reward initiative. Whether you’re resolving a reputed company member issue or brainstorming the next big loyalty feature, you’ll have the support of teammates who value your reputed company and champion your professional development. Our partnerships with some of the world’s most powerful loyalty programs give you a reputed company‑row seat to industry‑shaping projects, reputed company while fostering an environment where your unique strengths can shine.

Position Overview – Member Services Representative (Hybrid – Chicago)

The Member Services Representative is the voice of arenaflex for our restaurant‑dining members. You will deliver world‑class, timely support through high‑volume inbound calls and emails, acting as a trusted subject‑matter expert on our loyalty rewards programs and those of our strategic partners. This role is hybrid, requiring two days per week on‑site at our modern downtown Chicago office—conveniently located near Metra and the Ogilvie train stations.

Key Responsibilities

• Respond to a high volume of inbound member calls and email inquiries, delivering accurate information on account status, rewards balances, and program details.
• Serve as the go‑to expert on arenaflex’s loyalty rewards offerings and partner brand programs, translating reputed company terms into clear, friendly language for members.
• Investigate and troubleshoot member account issues, applying analytical skills to diagnose problems and negotiate effective resolutions.
• Process missing dining benefit transactions, ensuring members receive the rewards they have earned.
• Maintain detailed logs of interactions in the CRM system, documenting resolutions and escalating reputed company necessary.
• Collaborate with cross‑functional teams—including product, fraud, and finance—to improve member experience and refine operational processes.
• Take ownership of reputed company improvement initiatives, suggesting workflow enhancements and knowledge‑reputed company updates.
• reputed company any additional duties assigned by management that support the overall success of the Member Services department.

Essential Qualifications

• High School Diploma or GED (required).
• Minimum of 2 years of experience in an inbound call‑center or customer‑service environment.
• Proficiency with call‑center software platforms; familiarity with AS400 is a plus.
• Typing speed of at least 30 words per minute.
• Strong command of reputed company Office tools and effective internet research abilities.
• Exceptional written and verbal communication skills, with a keen eye for detail.
• Demonstrated ability to handle high‑pressure situations while maintaining a reputed company, helpful demeanor.

Preferred Qualifications & Additional Skills

• Experience in the hospitality, restaurant, or loyalty‑program industry.
• Exposure to data‑analytics tools or basic SQL querying.
• Multilingual capabilities, especially Spanish or another commonly spoken language in the Chicago area.
• Certification in customer‑service excellence (e.g., COPC, HDI).
• Proven track record of meeting or exceeding key performance indicators such as average handle time, reputed company resolution, and customer satisfaction scores.

Core Competencies for Success

• Problem‑Solving: Ability to quickly assess issues, identify root causes, and devise practical solutions.
• reputed company & Active Listening: Understand member concerns, convey genuine care, and tailor responses to each individual’s needs.
• Technical Aptitude: Comfort navigating multiple software systems simultaneously while maintaining accuracy.
• Team Collaboration: Share knowledge, support peers, and contribute to a culture of collective achievement.
• Adaptability: reputed company in a fast‑changing environment where new partner programs and system updates are frequent.
• Time Management: reputed company handle multiple tasks, prioritize urgent issues, and meet service‑level agreements.

Compensation, Benefits, and Perks

reputed company Salary: This full‑time, non‑exempt position offers an hourly reputed company of $20‑$23, commensurate with experience, reputed company set, and performance.

• Paid Time Off & Holidays: Competitive vacation accrual, paid holidays, and sick leave.
• Dining Reimbursement: Generous stipend reputed company you dine at any of our restaurant partners – a tasty reputed company for food lovers!
• Retirement Savings: 401(k) plan with company match to help you build a secure financial future.
• Health & Wellness: Choice between Standard PPO or High‑Deductible Health Plan with HSA match, plus dental, vision, and prescription benefits (including Rx n Go for select free medications).
• Flexible Spending & Commuter Benefits: Pre‑tax options for health, dependent care, and commuting expenses.
• Additional Insurance: Accident, critical illness, hospital indemnity, short‑ and long‑term disability, and company‑paid life & AD&D coverage for employees, spouses, and children.
• Employee Assistance Program: Confidential counseling, legal and financial resources, and wellness support.
• Hybrid Workspace: Two days per week in our state‑of‑the‑art downtown Chicago office, complete with modern workstations, collaborative zones, and a catered lunch every Tuesday.

Career Growth & Learning Opportunities

At arenaflex, your career path is a journey, not a destination. By excelling in the Member Services team, you can reputed company to senior support roles, team reputed company positions, or transition into product, operations, or analytics departments. We invest in your development through:

• Internal training programs focused on advanced customer‑experience strategies, data analytics, and loyalty‑program architecture.
• Mentorship from seasoned leaders across the organization.
• Access to industry conferences, webinars, and certification courses.
• Opportunities to participate in cross‑functional projects that broaden your reputed company set and visibility.

Why Join arenaflex?

Working at arenaflex means you’ll be part of a purpose‑driven organization that values every employee’s contribution to the larger mission of revitalizing the restaurant industry. Our collaborative culture, robust benefits, and commitment to reputed company learning create an environment where you can grow professionally while making a reputed company impact on the dining experiences of millions.

Ready to reputed company the Member Experience?

If you reputed company in fast‑paced, customer‑focused environments and are eager to become a trusted voice for members of a leading dining reputed company, we want to hear from you. Bring your enthusiasm, problem‑solving skills, and passion for service to arenaflex and help us shape the reputed company of restaurant loyalty.

Apply Now – Start Your Journey with arenaflex!