Experienced Retail Customer Service Representative – Store Operations and Customer Experience
At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of creativity and innovation. As a leading retailer in the arts and crafts industry, we're committed to providing our customers with the best possible shopping experience, and we're looking for talented individuals to join our team as Retail Customer Service Representatives.
Job Summary:
We're seeking experienced Retail Customer Service Representatives to join our team at our Oceanside, NY store location. As a key member of our store team, you'll be responsible for delivering exceptional customer service, helping customers shop and find what they're looking for, and ensuring a fast and friendly checkout experience. You'll also be involved in various store operations, including truck unloading, merchandise duties, and maintaining store recovery standards.
Key Responsibilities:
* Help customers shop, locate products, and provide them with solutions to meet their creative needs
- Provide a fast and friendly checkout experience, executing cash handling to standards and ensuring accurate transactions
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed
- Educate customers on our Voice of Customer (VOC) survey and encourage feedback to help us improve our services
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck unloading, stocking, and planogram (POGs) processes to ensure a well-merchandised and in-stock store
- Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs to maintain a secure and safe store environment
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations
- Cross-trained in Custom Framing selling and production to provide expert advice and services to customers
Preferred Qualifications:
* Retail and/or customer service experience preferred
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong communication and interpersonal skills
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment
- Availability to work nights, weekends, and early mornings as needed
Physical Requirements:
* Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- Ability to work in a public retail store setting with climate-controlled areas and some outdoor work as assigned
Work Environment:
* Public retail store setting with climate-controlled areas and some outdoor work as assigned
- Some stock rooms may not be climate-controlled
- Frame shop contains glass cutter and heat press
- Work hours include nights, weekends, and early mornings
Benefits:
* Competitive total base pay range of $16.50 - $19.40
- Robust benefits package for full-time and part-time Team Members, including health insurance, paid time off, tuition assistance, and generous employee discounts
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment that values diversity and promotes creativity and innovation
About arenaflex:
arenaflex is a leading creative destination in North America, operating over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. We're committed to fueling the joy of creativity and providing our customers with the best possible shopping experience. Our purpose is to inspire creativity and self-expression, and we're looking for talented individuals to join our team and help us achieve this goal.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment.
How to Apply:
If you're passionate about delivering exceptional customer experiences and fostering a culture of creativity and innovation, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about our company and to submit your application. Apply for this job