Senior Software Engineer, System Test (Contract Position)

Who We Are Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. About the Team & Role Our engineering team solves complex problems at the intersection of big data, audio science, and cloud computing to authenticate users and detect fraud in large-scale call center environments. As a Software Test Engineer on our System Test team, you will own and evolve our End-to-End (E2E) test framework and lead performance and stress testing of our cloud platform. Your work will directly enable engineering teams to deliver high-quality, scalable, and reliable products. This is a highly technical role that blends test architecture, automation, cloud systems, and performance engineering. What You’ll Do

• Maintain and enhance our existing End-to-End test framework
• Review, refactor, and improve existing automated test code
• Define, promote, and enforce best practices for End-to-End and system testing
• Design and execute performance, load, and stress tests for our cloud platform
• Analyze test results and recommend architectural or platform changes to improve scalability, reliability, and cost efficiency
• Create, update, review, and execute automated test cases aligned with evolving product features (including manual execution when required)
• Build tooling across the entire testing lifecycle, including test case management, test data generation, automated bug capture, and test execution tracking
• Educate and mentor engineers on testing strategies, patterns, and processes to continuously improve product quality
• Collaborate closely with development, platform, and DevOps teams

Who You Are

• Passionate about working with new technologies and sharing knowledge
• Energized by fast-paced, high-growth environments that value collaboration and creativity
• A proactive self-starter who embraces new ideas and innovation
• Resilient in the face of challenges, ambiguity, and change
• Optimistic and solution-oriented, turning problems into opportunities
• Resourceful, eager to learn, and excited to experiment and improve systems
• Accountable and dependable, with a track record of under-promising and over-delivering
• Adaptable when priorities shift, while keeping the broader system and business context in mind

Our Tech Stack: Python, Go, Ruby, Pytest, Cypress, C++, AWS, Kubernetes, Linux, Docker, VoIP. Your Skill Set Must Have

• 5+ years of experience in test engineering, test automation, or test architecture
• Strong experience with automated testing frameworks, particularly Pytest
• Solid programming skills, preferably in Python or Go
• Hands-on experience testing cloud-native systems
• Strong working knowledge of AWS, Kubernetes, Linux, and Docker (or equivalent technologies)

Nice to Have

• Experience with performance, load, or stress testing
• Experience with CI/CD pipelines (e.g., Jenkins)
• Familiarity with Agile development methodologies such as Scrum
• Experience with UI testing tools like Cypress or Selenium
• Exposure to VoIP or real-time communication systems

What’s In It for You As a Pindropper, you’ll join a rapidly growing company making technology more human through the power of voice. You’ll work alongside talented engineers who care deeply about quality, impact, and collaboration—while still enjoying the journey. We support balance and sustainability through Unlimited PTO, Focus Thursdays, Company-wide Rest Days, and a culture that values both excellence and well-being. Your First 90 Days Within 30 Days

• Complete onboarding for the company, product, and platform
• Set up your development and test environments with all required access
• Partner with an onboarding buddy to ramp up quickly
• Contribute a small test plan and add a system test validating a feature or bug
• Begin collaborating closely with team members

Within 60 Days

• Develop strong familiarity with the product and platform
• Actively contribute improvements to the test framework
• Review test plans and implement additional system and validation tests

Within 90 Days

• Gain a deep understanding of the test framework and confidently support external teams
• Design and execute at least one load or performance test for the cloud platform

What We Offer

As part of Pindrop, you will directly influence research that shapes the future of voice authentication and security.

• Competitive compensation, including equity for all employees
• Health insurance
• Unlimited Paid Time Off (PTO)
• Work-from-home stipend: $50/month plus a one-time $200 stipend at the start of employment
• Learning & development support: Corporate English classes and reimbursement for professional courses (annual budget)
• Remote-first culture

This position is contracted through Alcor BPO. What we live by At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together.
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. Apply tot his job Apply To this Job