Mediator

JOB SUMMARY Are your problem solving skills on point? Do you love helping people? We’re looking for a dynamic, conflict resolution professional to be a multi-partial mediator between our buyers and sellers. As a B-Stock mediator, you’ll oversee a group of assigned clients to mitigate the conflict resolution process for any issues that arise. You will follow a directive shuttle mediation model, communicating with one party at a time via email or phone. This position must also address questions and concerns regarding order disputes including shipping, shortage, not-as-described issues, and flag any related abuses of the process for internal review. This position offers you the opportunity to continually refine your skills as a conflict resolution professional with opportunities for regular co-mediation, quality assurance feedback, and ongoing training. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Manage the dispute process for several clients, while being knowledgeable on their specific policies and procedures
• Exercise due diligence, critical thinking, basic math, and negotiation skills to determine the appropriate action to resolve open disputes
• Facilitate clear and timely communication with buyers and sellers to establish clear expectations and ensure understanding and overall satisfaction
• Empathize and de-escalate high stress situations
• Work closely with Account Managers to highlight trends and recommend changes to policy/procedures that will improve the buyer experience while also decreasing the dispute rate RELATED COMPETENCIES
• Case Management: Strengthen relationships with our sellers and understand their evolving policies and procedures.
• Long-Range Planning: Maintain a future focus to determine what direction to take and how to use resources appropriately to achieve optimal resolution.
• Balanced Decision Making: The ability to be objective and to fairly evaluate the different aspects of a situation and to create win/win solutions.
• Empathy and Reality Checking: Occasionally the job demands a balanced approach when expressing an understanding of the customers concerns and communicating the reality of their situation.
• Cross-Cultural Dynamics: A high percentage of time may be spent in listening, understanding, and successfully working with a wide range of people from diverse backgrounds and languages to achieve positive outcomes. MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
• Bachelor’s degree required
• Basic mediation trained or equivalent course work
• Excellent verbal and written communication, problem solving skills, and the ability to make decisions based on sound reasoning
• Results oriented with ability to self-manage, while contributing to a positive work environment
• A team player, someone that naturally collaborates with others (at all levels) and doesn’t hesitate to engage other teams to achieve the best results
• Experience in using web-based applications, including Giglithic Office; proficiency in Excel
• A solid understanding of basic math and accounting
• Strong time management and organizational skills
• Excellent problem resolution, persuasion, and customer service skills
• A desire to begin a career in dispute resolution PREFERRED QUALIFICATIONS
• Prior working experience in de-escalating high-stress situations
• Knowledge of retail, liquidation, and wholesale principles, methods, practices and techniques
• Online auction or ecommerce experience is very helpful
• Prior working experience with a related field such as mobile sales and returns or shipping claims
• Professional proficiency in a second language The pay rate for this role will range between $20.19 to $21.63 per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity. EMPLOYEE BENEFITS
• Competitive compensation packages including bonus and options
• Medical, dental, and vision benefits
• Matching 401(K)
• Paid time off
• Telecommuting and remote-work options
• Support for continuing education
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks (in office) THE COMPANY B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today’s top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses. While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we’re proud to play a large part in powering resale, reuse, and the circular economy through

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