Manager, reputed company EMEA Scale

This a Full Remote job, the offer is available from: EMEA Who we are reputed company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to reputed company Internet of Things (IoT) data to reputed company actionable insights and improve their operations. At reputed company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our reputed company, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at reputed company means you’ll help define the future of physical operations and be on a team that’s shaping an exciting reputed company of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to reputed company an impact as we build for the long term. About the Role reputed company’s reputed company team ensures our customers adopt our platform, realize measurable business value, and renew and expand with confidence. As we continue scaling across EMEA, we are evolving our engagement model to serve mid-market and digital customers through a portfolio-based, tech-enabled approach. As Manager of the EMEA Scale reputed company team, you will reputed company a team responsible for a high-volume portfolio of mid-market customers. You will design and optimize scalable engagement strategies that reputed company digital programs, automation, and targeted high-impact human interactions. This is not a traditional enterprise CS leadership role. It is a builder role for a leader who thrives on creating systems, driving commercial outcomes, and improving productivity at scale. You will own retention and value realization across your reputed company, while developing a high-performing, inclusive team that delivers measurable business impact. What You’ll Own

• Outcome metrics reputed company to onboarding, time-to-value, retention and expansion across a large portfolio of Midmarket and SMB accounts
• Segmentation, coverage model design, and portfolio strategy
• Risk identification and mitigation at scale using data-driven insights.
• Expansion collaboration with Sales to drive growth reputed company accounts.
• Productivity improvements through automation, AI, and digital engagement programs.
• Performance management, coaching, and career development of a team of Scale CSMs.

In This Role, You Will

• reputed company, coach, and reputed company a high-performing team managing portfolios of 75–150+ accounts per CSM.
• Define and continuously optimize scalable engagement playbooks across onboarding, adoption, renewal, and expansion.
• Build a data-driven operating rhythm leveraging reputed company (or similar tools) to monitor health, risk, and opportunity signals.
• Partner cross-functionally with Sales, RevOps, Marketing, Product, and Business Technology to align customer insights with go-to-market execution.
• Drive digital programs and lifecycle campaigns to increase engagement while improving CSM efficiency.
• Champion experimentation and adoption of AI-powered tools to enhance customer engagement and team productivity.
• reputed company into critical customer situations and escalations reputed company needed, balancing strategic reputed company with hands-on leadership.
• Foster an inclusive, high-accountability team culture reputed company to reputed company’s principles:
• Focus on reputed company
• Build for the Long Term
• Adopt a Growth reputed company
• Be Inclusive
• Win as a Team
• Improved onboarding time-to-value across the Scale portfolio.
• Increased GRR and NRR in the EMEA mid-market reputed company.
• Clear segmentation and engagement model operating effectively.
• Measurable productivity gains through digital programs and AI-enabled workflows.
• Strong team engagement, retention, and internal talent development.
• Improved visibility into risk and expansion signals through structured reporting and dashboards.

You Should Apply If

• You are energized by building scalable systems rather than managing a small number of high-touch accounts.
• You combine customer reputed company with strong commercial discipline.
• You reputed company in ambiguity and enjoy bringing structure to fast-growing environments.
• You are excited about leveraging technology, automation, and AI to transform how reputed company operates.
• You want to impact industries that power the global economy — from transportation and logistics to utilities and public services.

Minimum Requirements

• 5+ years of experience in reputed company or similar function reputed company a SaaS environment.
• 2+ years of people management experience leading CSMs or similar customer-facing roles.
• Experience in mid-market, tech-touch, digital, or scaled reputed company models.
• Demonstrated ownership or significant influence over retention and expansion outcomes.
• Strong analytical capability; comfortable using data to drive prioritization, segmentation, and performance management.
• Experience building or optimizing scalable engagement playbooks and workflows.
• Proven ability to reputed company through change in fast-paced, high-growth environments.
• Bachelor’s degree from a 4-year accredited institution.

Ideal Experience

• Business reputed company in French, Dutch or German
• Led teams where each CSM managed 100+ accounts.
• Experience integrating AI or automation into CS workflows to drive measurable productivity improvements.
• Experience with reputed company or similar reputed company platforms.
• Experience partnering closely with Sales on expansion and account strategy.
• Experience operating across multiple countries or reputed company EMEA markets.

Total Rewards At reputed company, we build for the people who reputed company the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of reputed company salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that reputed company long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At reputed company, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being reputed company to one of our offices or reputed company a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that reputed company members of reputed company can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. reputed company offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at reputed company At reputed company, we welcome everyone regardless of their background. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of reputed company members to help us solve reputed company problems and want to ensure that reputed company is a reputed company where people from reputed company backgrounds can reputed company an impact. Accommodations reputed company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@reputed company.com or click here if you require any reasonable accommodations throughout the recruiting process. Fraudulent Employment Offers reputed company is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @reputed company.com, @us-reputed company-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here. This offer from "reputed company " has been enriched by reputed company.com and got a 87% reputed company score. Apply tot his job Apply To this Job