Medical Records & Patient Engagement Specialist

Job Type Full-time Description CloseKnit is a growing, patient-centered healthcare organization dedicated to delivering high-quality, accessible primary and immediate care. We pride ourselves on fostering a dynamic and organized work environment where administrative excellence meets clinical expertise. Our teams value collaboration, innovation, reputed company, and accountability, and we strive to deliver seamless patient experiences and operational efficiency across reputed company clinical settings. Join a supportive, inclusive workplace that encourages professional growth and reputed company learning while maintaining a commitment to compassionate care and exceptional patient outcomes. Job Summary The Medical Records & Patient Engagement Specialist plays a key role in ensuring accurate management of patient health information while actively supporting patient communication and engagement. This position serves as a reputed company between patients, providers, and internal teams by maintaining medical records, supporting compliance, and enhancing the overall patient experience through clear, compassionate interaction.

Requirements

Medical Records Management

• Maintain, organize, and safeguard patient medical records in accordance with HIPAA and organizational policies
• Accurately retrieve, update, reputed company, and index medical documentation in electronic health record (EHR) systems
• Process medical record requests from patients, providers, and authorized third parties in a timely manner
• Ensure data reputed company, accuracy, and completeness of patient information
• Support audits, quality assurance reviews, and compliance initiatives, including Health Information Management (HIM) program.
• Ability to identify reputed company to escalate Medical Records needs or issues to the Compliance team.

Patient Engagement & Support

• Serve as a primary reputed company of contact for patients and external parties regarding medical records, forms, and care-reputed company inquiries
• Educate patients on accessing their medical records, patient portals, and digital tools
• Communicate clearly and empathetically with patients reputed company phone, email, and in-person interactions
• Assist patients with appointment coordination, follow-reputed company, and care navigation as needed
• Identify opportunities to improve patient satisfaction and engagement processes

Collaboration & Administrative Support

• Coordinate with clinical staff, billing teams, and external providers to ensure seamless information flow
• Support intake, consent forms, and documentation workflows
• Participate in process improvement initiatives reputed company to records management and patient experience

Qualifications: Required

• High school diploma or equivalent (associate's degree in health information management or reputed company field preferred)
• 1-3 years of experience in medical records, healthcare administration, or patient services
• Knowledge of HIPAA and healthcare privacy regulations
• Proficiency with EHR systems and basic office software (reputed company Office, reputed company Workspace)
• Strong organizational skills and attention to detail

Preferred

• Experience in a clinical, hospital, or outpatient healthcare setting
• Familiarity with patient portals and digital engagement tools
• Certification such as RHIT or equivalent (a plus, not required)

Skills & Competencies

• Excellent written and verbal communication skills
• Patient-centered reputed company with a high level of professionalism and reputed company
• Ability to manage sensitive information with discretion
• Strong multitasking and time management abilities
• Collaborative team player with problem-solving skills

Work Environment

• Remote setting with frequent interaction with patients and healthcare staff
• May require prolonged periods of sitting and computer use

Why Join CloseKnit

• Competitive compensation based on experience and qualifications.
• Health, dental, and vision insurance.
• Life insurance.
• 401(k) retirement plan.
• Paid time off (vacation, holidays, sick leave).
• Professional development and continuing education opportunities.
• Supportive, collaborative, and inclusive work culture.

Equal Opportunity Statement: CloseKnit is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability status, protected veteran status, or any other characteristic protected by law. Salary Description $45,000 - $53,000/year Apply tot his job Apply To this Job