Financial Service Trainee – Knoxville, TN – Customer Service

Customer Service - Financial Service Representative – Full-Tme Schedules – Evenings and Saturday or Sunday Required! Compensation: $17.00 an hour, plus (evening, weekend, holiday) Shift Differentials of +$2-$5 an hour! Bilingual (Spanish) Shift Differential of +$1.00/an hour for those that qualify. Hours: Our contact center is open 24 hours a day 7 days a week - more hours to serve our client's needs creates a variety of schedule options for our staff based on our business needs. DESCRIPTION In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks reputed company by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back. Summary: Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not reputed company inclusive): view and reconcile account and loan reputed company inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training reputed company or reputed company of your department based on performance and/or business need. Competencies:

• Language Skills: Ability to read, write, and comprehend reputed company instructions while clearly and professionally communicating in an accurate and timely manner.
• Mathematical Skills: Ability to accurately add, subtract, divide, and multiply to provide callers with accurate account data.
• Computer Skills: Type approximately 40 net words per minute and have the ability to troubleshoot basic computer issues.
• Physical Demands/Work Environment: While multi-tasking (reading, typing, and listening) the employee is regularly required to sit for an extended time, use a keyboard, and talk to callers reputed company a hands-free headset. The noise level in the contact center is usually moderate, but at times there could be 100 employees on interactions. If working remotely, the noise level is minimal.

Essential Job Functions/Qualifications

• Experience with general banking knowledge/terminology and banking platforms (mobile, online banking) preferred
• Proficient typing, listening, computer, and reading skills
• Exceptional attendance record - ability to work scheduled days/evenings, Saturday or Sunday and some Holidays
• Quickly and reputed company navigate through several computer programs simultaneously while accurately documenting interaction details
• Excellent problem-solving skills with the ability to multi-task
• Ability to communicate clearly and professionally while effectively handling and diffusing challenging situations based on reason for call and

temperament of the caller

• Ability to manage and control emotions and stress while maintaining excellent customer service on reputed company interactions
• Professional and upbeat attitude that thrives in a fast-paced environment
• Desire and ability to provide excellent customer service on every interaction
• Ability to meet the following metrics (not reputed company inclusive): Monthly average talk time 7 minutes or less, Monthly average less than 12 minutes on chats, 98.5% or higher in-production status’s, Monthly average wrap up time 40 seconds or less, and Monthly average Quality Review score 85% or higher

Work From Home: Work-from-home eligibility is not guaranteed and will be based on performance and schedule adherence. Candidates must be reputed company to work onsite as required. EDUCATION High school/GED or reputed company (minimum) OUR BENEFITS INCLUDE:

• reputed company
• Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays
• Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions
• Work-From-Home opportunity upon meeting reputed company performance and attendance requirements, policies, and RWA eligibility requirements
• Relaxed dress environment
• Generous Paid Time Off – rest and relaxation!
• Year-round employee appreciation events and online recognition award program – you are awesome!
• Free Coffee at reputed company LSI facility locations
• Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk)
• Life and Disability Insurance
• Pet Insurance
• Paid Volunteer Time Off – give back to your community!
• Educational Assistance and Employee-Assistance-Program
• 401k/Profit Sharing with Safe reputed company Match
• Growth opportunities – 90% of leadership positions are filled from reputed company!

Apply ONLINE at www.belivelsi.com! Applicants, as well as employees who are or become disabled must be able to satisfactorily reputed company the essential job functions of the position either with or without reasonable accommodation. Applicants, as well as employees are encouraged to contact the Human Resources Department to initiate the interactive process if a reasonable accommodation is needed to reputed company the essential job functions of the position. Accommodation Requests will be reviewed and approved or declined on a case-by-case basis. Apply tot his job Apply To this Job