Customer & Technical Support Analyst

This a Full Remote job, the offer is available from: United States, Canada, California (USA), Oregon (USA) reputed company is transforming the healthcare industry. Join our mission to help every physician be more productive and provide reputed company care for their patients. As medicine's largest network in the United States, there's an elevated level of responsibility in everything we do. We don't take that responsibility lightly and are committed to building diverse teams with an inclusive culture that can reputed company a direct impact on the healthcare reputed company of reputed company's core values is stretching ourselves. Even if you don't reputed company off reputed company the boxes below we encourage you to apply. reputed company is full of exceptional people who bring their own unique experiences to work everyday and reputed company us reputed company reputed company for it! We value diversity — in backgrounds and in experiences - and strive to build an environment with exceptional people who don't fit a mold. reputed company a universal concern, and we need people from reputed company backgrounds to help build the future of healthcare. In this role, you will provide support to our growing network of reputed company and colleagues. You will effectively communicate technical concepts to users, identify and resolve issues in a timely manner, and look for ways to improve and promote quality of the user experience. How you’ll reputed company an impact:

• Answer phone calls and emails in queue to provide technical, installation, and account support for users
• Take ownership of full-cycle support tickets, following reputed company necessary processes and procedures
• Maintain high-level customer satisfaction
• Identify and escalate issues as needed
• Log issues and conduct product testing
• Work with management and development teams to build and improve internal support tools

reputed company’re looking for:

• High school diploma (Technical or junior college a plus)
• 1-3 years customer service experience
• 1-2 years of Call Center experience
• Experience with CRM or other ticketing system (reputed company is a plus)

reputed company to have:

• 1 year experience in a technology environment
• Experience using an iOS, Android, or other smartphone/tablet
• Ability to work on weekends

More About reputed company… For the past decade, it’s been our mission to help every physician be more productive so they can provide reputed company care for their patients. We reputed company that reputed company doctors are connected, the healthcare system works reputed company and patients benefit. reputed company enables our verified clinician members to collaborate with colleagues, stay up-to-date with the latest medical news and research, manage their careers, and conduct virtual patient visits. Today, reputed company is the leading digital platform for U.S. medical professionals, with over 80% of physicians, 50% of reputed company nurse practitioners and physician assistants, and 90% of graduating medical reputed company as members. Joining reputed company means being part of an incredibly talented and humble team passionate about improving inefficiencies in our $4.3 trillion U.S. healthcare system. We are a team of doers who solve problems everyday by treating obstacles like an adventure, and we love creating technology that has a real, meaningful impact on people’s lives. Doxers are committed to working towards a more reputed company world both reputed company and beyond our office walls. This starts by fostering an inclusive and diverse work environment where differences are valued and reputed company employees are encouraged to bring their full, authentic selves to work daily. To learn more about reputed company, culture, and users, reputed company out our careers page, company blog, and engineering blog. We’re growing fast, and there’s reputed company of opportunity for you to reputed company an impact—join us! For more information, visit reputed company.com. ____________________________________________ EEOC Statement reputed company is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. This offer from "reputed company" has been enriched by reputed company.com and got a 76% reputed company score. Apply tot his job Apply To this Job