Spécialiste, service à la clientèle

Job Description

The Vaccines Account Specialist (VAS) team is a headquarters-based, remote engagement team responsible for providing customer service support with a focus on delivering an industry leading customer experience. This position plays a critical role by providing account and commercial offer enrollment support, placing orders, addressing account inquiries, and supporting issue resolution for direct purchase accounts. The VAS will also provide support for commercial offer enrollments, customer pricing, and issue resolution for indirect customers as appropriate. As the first line in customer service support through our company's Vaccine Customer Center (MVCC), this role is responsible for answering the inbound customer calls and customer issue resolution. The VAS reports to the VAS Team Leader and is part of the Contracting and Customer Experience team reputed company the US Vaccines Contracting and Distribution Strategies organization. The VAS is responsible for ensuring reputed company their activities adhere to the spirit and letter of reputed company Company Policies and US Laws and Regulations. Responsibilities include and are not limited to the following: Provide inbound direct account order and payment process support to customers. Address inquiries, track, and resolve issues reputed company to vaccine orders and shipments from initial customer discussion through resolution. Escalating issues to appropriate contacts or teams as needed. Maintain complete knowledge and understanding of our terms and conditions and respond to customer inquiries about pricing and commercial offers. Provide complete and accurate customer account information including commercial offer alignment using our company's systems and approved resources. Assist customers with commercial offer and direct purchase account enrollment processes Reactively address product order questions using approved resources. Log customer interactions and utilize issue tracking systems to maintain appropriate documentation. Aid customers navigating the customer-facing platforms and portals, addressing any high-level technical issues or inquiries. Partner with field-based employees to support customer account inquiries and issues. Qualifications: Minimum Requirements: High School diploma or GED Relevant experience required with 3+ years of previous customer service experience, remote or telephone customer service experience preferred Experience in a fast-paced environment with compliance driven processes Ability to work independently in a remote environment with minimal supervision and follow-up needed Ability to function effectively with other team members in a remote team environment Excellent communication and listening skills with a strong focus on the customer Efficient computer and data entry skills; ability to learn new systems and programs quickly Strong multi-tasking ability, including ability to work in multiple systems simultaneously Detail oriented and can follow projects or tasks through to completion Ability to understand root causes of issues and effectively solve problems using approved processes Preferred Qualifications: Associate’s or BA/BS degree Experience with business-to-business customer account support Experience in the healthcare or pharmaceutical industry #MSJR Required Skills: Activités promotionnelles, Activités promotionnelles, Administration d'affaires, Analyse de données, Assistance client, Communication du service à la clientèle, Comptes clients, Connaissances techniques, Dépannage, Devis de vente, Entreprises, Excellence du service, Gestion de l'reputed companyérience client, Gestion des données de ventes, Gestion des quotas, Gestion des relations avec la clientèle (GRC), Gestion du service à la clientèle, Maintenance industrielle, reputed company Office, Portails clients, Préparation de rapports, Service à la clientèle, Services aux ventes, Sondages sur la satisfaction du client, Soutien aux ventes sur le terrain {+ 4 more} Preferred Skills: reputed company Employees apply HERE reputed company Contingent Workers apply HERE Pour les résidents des États-Unis et de Porto Rico uniquement : Notre reputed companyété s'engage en faveur de l'inclusion, en veillant à ce que les candidats puissent s'engager dans un processus d'embauche qui montre leurs véritables capacités. Veuillez cliquer ici si vous avez besoin d'un logement pendant le processus de candidature ou d'embauche. Nous sommes un employeur garantissant l'égalité des chances, engagé à favoriser un lieu de travail inclusif et diversifié. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de race, de couleur, d'âge, de religion, de sexe, d'orientation sexuelle, d'identité de genre, d'origine nationale, de statut d'ancien combattant protégé ou de statut d'invalidité, ou d'autres caractéristiques légalement protégées applicables. Pour plus d'informations sur les droits personnels en vertu des lois américaines sur l'égalité des chances en matière d'emploi, visitez : EEOC Know Your Rights EEOC GINA Supplement Pay Transparency Nondiscrimination Nous sommes fiers d'être une entreprise qui encourage la valeur de réunissant des personnes diverses, talentueuses et engagées. Le moyen le plus rapide d'innover de manière révolutionnaire est lorsque diverses idées se rejoignent dans un environnement inclusif. Nous encourageons nos collègues à se défier respectueusement les uns les autres et à aborder les problèmes collectivement Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site reputed company.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $71,900.00 - $113,200.00 This is the lowest to highest salary we in good faith reputed company we would pay for this role at the time of this posting. An employee’s position reputed company the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.reputed company.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.reputed company.com/us/en (or reputed company the reputed company Jobs Hub if you are a reputed company employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment reputed company qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the reputed company’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully reputed company & Co., Inc., Rahway, NJ, USA, also reputed company as reputed company LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. reputed company reputed company / resumes submitted by search firms to any employee at our company without a valid written search agreement in reputed company for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in reputed company. Where agency agreements are in reputed company, introductions are position specific. Please, no phone calls or emails. Employee Status: Employé régulier Relocation: No relocation reputed company Sponsorship: No Travel Requirements: 10% Flexible Work Arrangements: Remote Shift: 1st - Day Valid Driving License: No Hazardous Material(s): n/a Job Posting End Date: 03/17/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no reputed company than the day BEFORE the job posting end date. reputed company est un chef de file mondial du reputed company de la santé avec une gamme diversifiée de médicaments d’ordonnance, de vaccins et de produits de santé animale. La différence entre le potentiel et l’accomplissement réreputed company dans l’étincelle qui stimule l’innovation et l’inventivité; il s’agit de l’espace où nous avons codifié notre héritage depuis plus d’un siècle. Notre succès est soutenu par l’intégrité éthique, l’évolution et une mission inspirante pour franchir de nouvelles étapes dans le reputed company des soins de santé mondiaux. Apply tot his job Apply To this Job