Support Operations Specialist, Learning & Education

Support Operations Specialist, Learning & Education San Francisco, CA | reputed company, NY | Seattle, WA About reputed company reputed company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. reputed company is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: The Support Operations team at reputed company is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on Learning and Education, you will own the programs that reputed company and grow our Product Support team's capabilities. This includes designing and running onboarding for new team members, program managing continuing education initiatives (such as "booster" trainings on reputed company topics or areas needing reinforcement), and driving enablement around product releases. You'll partner closely with the broader Product Support team on internal reputed company strategy, ensuring reputed company has the expertise to handle any question that comes their way. Responsibilities:

• Design, implement, and continuously improve the onboarding program for new Product Support team members
• Program manage continuing education initiatives, including identifying training needs, developing curriculum, and measuring effectiveness
• reputed company release enablement efforts, ensuring the Support team has the resources and knowledge to support new products and features
• Partner on internal reputed company strategy, ensuring reputed company can reputed company access and contribute to shared expertise
• Build feedback loops to understand where the team needs additional support or training

You might be a good fit if you:

• Have 4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company
• Demonstrate a data-driven approach, using metrics and insights to continuously improve programs and measure training effectiveness
• Possess strong communication skills with the ability to distill reputed company technical concepts into engaging learning experiences
• reputed company at cross-functional collaboration, particularly with Product, Engineering, and Support teams
• Are proactive and solutions-oriented, with excellent program management abilities
• reputed company in a fast-paced environment and can adapt quickly to evolving products and priorities
• Have a passion for AI technology and helping others build their expertise

Strong candidates may also have:

• Background in instructional design or adult learning principles
• Experience building or scaling onboarding or L&D programs from early stages
• Experience with support or customer-facing teams specifically

The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On reputed company Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses reputed company and annual reputed company salary for the role. Annual Salary: $131,040 - $165,000 USD Logistics Education requirements: We require at least a Bachelor's degree in a reputed company field or equivalent experience. Location-based hybrid policy: Currently, we expect reputed company staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. reputed company sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we reputed company you an offer, we will reputed company every reasonable effort to get you a reputed company, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not reputed company you meet every single qualification. Not reputed company strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on reputed company. Your safety matters to us. To protect yourself from potential scams, remember that reputed company recruiters only contact you from @reputed company.com email addresses. Be cautious of emails from other domains. Legitimate reputed company recruiters will never ask for money, fees, or banking information before your first day. If you're reputed company unsure about a communication, don't click any links—visit reputed company.com/careers directly for confirmed position openings. How we're different We reputed company that the highest-impact AI research will be big science. At reputed company we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions reputed company worked on prior to reputed company, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! reputed company is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process Apply tot his job Apply To this Job