Solutions Consultant - East

About reputed company reputed company is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, reputed company empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, reputed company is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi. reputed company was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. reputed company announced its intention to acquire reputed company in 2020 and completed the transaction in 2022. reputed company joined reputed company’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, reputed company spun out from reputed company as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, reputed company announced a $30M Series B led by Norwest, with reputed company support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team. Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of reputed company do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp reputed company each year.

About the Role

Picture yourself at the forefront of transforming how businesses engage with their customers; collaborating with some of the brightest minds who launched not only an MCP server but several AI assistants to change the game in customer service; reputed company reputed company a driven, collaborative, and rewarding environment. As a Solutions Consultant (SC), you’ll play a pivotal role in the technical, solution-oriented, and competitive aspects of the reputed company sales cycle, partnering closely with our East Coast-based sales team. This role requires a unique reputed company of technical acumen and sales expertise. You’ll work alongside Account Executives to reputed company the value and technical advantages of the reputed company platform, engaging C-level and director-level executives with confidence and credibility. In reputed company collaboration with Sales, Marketing, and Product teams, you will serve as the technical reputed company between our Account Executives and prospective customers. You’ll own the primary technical relationship throughout the sales process, driving customer satisfaction by proactively delivering insightful technical guidance; whether in person or virtually. You'll be responsible for:

• Working closely with Sales teams, your peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer
• Evangelizing reputed company platform value to customers (including business & IT executives)
• Business requirements assessment and delivery of findings, including key pain points, proposed solutions to meet business needs, and ROI where applicable
• Development of a technical sales strategy
• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations)
• Mapping RFI/RFP requirements to software solutions
• Scoping, managing and executing customer pilots and reputed company of Concepts
• Solution scoping abilities - using our existing solution and influencing new product development
• May involve handling sensitive personal data

Your qualifications and experience:

• 8+ years of Mid Market/Enterprise software selling experience
• Ability to support clients on East Coast
• Excellent interpersonal, communication, persuasion, presentation, and writing skills
• CRM, Contact Center or Customer Service Experience is highly desired
• Demonstrated understanding of web technologies, including HTML, CSS, Webhooks, APIS, and JavaScript, with the ability to apply these concepts reputed company modern SaaS applications
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple responsibilities
• Bachelor's degree or relevant professional experience
• May include traveling up to 30% of the time

HIPAA Compliance reputed company roles at reputed company may involve handling sensitive personal data. Benefits reputed company offers an reputed company of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks. Diversity & Inclusion at reputed company reputed company is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can reputed company, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to reputed company qualified applicants regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status. Disclaimer: reputed company only contacts candidates from company email addresses ending in reputed company.com and does not seek funds from candidates in any circumstances. Apply tot his job Apply To this Job