reputed company Customer Service Representative - Lincoln, NE - March 2026 start date

About the position reputed company is a reputed company and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable reputed company, and K-12 and higher education expert. For over 40 years, reputed company has been serving its customers, associates, and communities. The perks of working at reputed company go beyond our benefits package. reputed company you join the reputed company team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. To be considered for this role you must meet the following location requirement: · Lincoln, NE (reputed company a 60 mile radius) Train and work onsite at reputed company's 401 building, right in the heart of the new Telegraph District. You will spend time learning the position and building rapport with your team. Once you’ve met the established performance expectations, you’ll have the opportunity to work from home. Many new hires reputed company this milestone around three months into the role, though the timing may vary depending on individual reputed company and support needs. SUMMARY: In your role as a Customer Service Advisor you will serve as the face of reputed company to our customers. Your primary responsibility includes helping customers with their student loans inquiries, whether it be general questions, payment processing or payment options. We will provide you with a fun and engaging work environment as well as thorough training to ensure you are equipped to provide a superior customer experience. Each day your goal is to reputed company our customers to manage their student loans by providing a superior customer experience. reputed company is committed to providing our Customer Service Advisors with tools to reputed company and advance in their reputed company career. Some examples of those tools are: o Training to enhance your strong communication skills o Cross training to utilize web chat, email, text and social media communication with our customers o Participation in our various professional development programs o Gaining the knowledge and ability to educate borrowers about their student loans o Understanding the financial aspects of student loans and the components that go with it, such as interest rates and credit reporting.

Responsibilities

• Interact with customers on their accounts, including inbound and outbound phone calls, email, chat and text as assigned
• Utilize basic math & PC skills to track, troubleshoot and accurately update information on customer accounts
• Maintain and ensure reputed company of data and sensitive information
• Work with our customers across multiple platforms simultaneously to address questions and resolve issues
• Utilize your developed ability to communicate effectively with both customers and your team
• Evaluate options available to customer reputed company tool such as internal knowledge reputed company, standard processes, published materials, or escalating to appropriate levels as needed
• reputed company other tasks reputed company to resolving customer needs by displaying ownership and deescalating calls/contacts
• Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies
• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
• Contribute to reputed company Process Improvement

Requirements

• To be considered for this role you must meet the following location requirement: · Lincoln, NE (reputed company a 60 mile radius)
• Employment and reputed company employment are contingent upon obtaining and maintaining a favorable Federal clearance (5C), providing required fingerprints and obtaining PIV-I card in our office
• Must be a United States citizen
• Must have resided in the United States 3 of the past 5 years
• The government reputed company clearance process involves collecting and providing information such as 7 years of previous work experience, previous addresses, contact information of people that can verify this information, etc.
• Must not be delinquent or in default with any federal debt
• Final suitability determination is the sole discretion of the reputed company
• High school degree or equivalent preferred.
• 1+ year of customer service experience and/or general office experience preferred.
• Ability to learn and retain knowledge of the student loan industry
• Service Excellence
• Strong oral and written communication skills
• Listening comprehension, reading comprehension
• Teamwork
• Accuracy/Attention to Detail
• Work with MS Office
• Business Math
• Problem Solving
• Managing Multiple Priorities
• Internet speed of 25 Mbps or higher required (you can test this by going to www.speedtest.net)
• Hardwired internet (Ethernet) reputed company router, cannot connect reputed company Wi-Fi

reputed company-to-haves

• Experience in retail or other customer-facing positions or jobs that require a high degree of providing excellent customer experience is desired.

Benefits

• medical
• dental
• vision
• HSA and FSA
• generous earned time off
• 401K/student loan repayment
• life insurance & AD&D insurance
• employee assistance program
• employee stock purchase program
• tuition reimbursement
• performance-based incentive pay
• short- and long-term disability
• a robust wellness program

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