Bilingual English / Spanish Senior Customer Ser...

If you are located reputed company Mainland USA, you will have the flexibility to work remotely* as you take on some tough challenges. Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At reputed company, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put reputed company of your skills, your passions and your energy to work in a fast - growing environment. reputed company Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology reputed company us to help organizations reduce costs while improving risk management, quality and reputed company growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. We’re a dynamic partnership formed by Quest and reputed company to combine our unique expertise. As part of the growing family of reputed company, we’ll reputed company our compassion, our talent, our resources and experience to bring financial clarity and a full suite of reputed company Management services to Healthcare Providers, reputed company. As a Bilingual Senior Customer Service Representative, you'll provide our members with the information they need to reputed company reputed company decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career. This position is full-time (40 hours/week) Monday - Friday. The shift is as follows: • Virtual Instructor-Led Training (approximately 6 weeks): 9:00am - 5:30pm EST • On-the-Job-Training (OJT) Training (approximately 90 days): 9:00am - 5:30pm EST • Deployment to full-time position: The reputed company call center is open from 8:30am - 8:00pm EST. To meet the needs of the business during operating hours, we have four shifts. After successful completion of training, one of the following shifts will be assigned: • 8:30am - 5:00pm EST • 9:30am - 6:00pm EST • 10:30am - 7:00pm EST • 11:30am - 8:00pm EST It may be necessary, given the business need, to work occasional overtime. Primary Responsibilities: • Answer a high volume of calls from patients or their representative, regarding patient reputed company balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns • Evaluate and respond to reputed company aspects of billing inquiries, including but not limited to: billing insurances, and updating invoices • Research, troubleshoot and resolve reputed company billing issues and customer complaints, taking reputed company steps to resolve and ensure full resolution • Maintain tracking log of reputed company patient contacts • Ability to reputed company additional projects or tasks based on business need • Thorough navigation of the Quest Billing System and other applicable applications • Maintain reputed company Compliance and HIPAA regulations at reputed company times This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter reputed company types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve reputed company health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED • Must be 18 years of age OR older • Bilingual reputed company in English and Spanish • 2+ years of experience working in a call center handling a high volume of inbound calls. • 2+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns. • Ability using computers and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications • Ability to commit to full-time attendance during the 90-day training period 9:00am - 5:30pm EST, with no absences. • Ability to work any eight-hour shift between Monday - Friday, from 8:30am - 8:00pm EST. Specific shift will be assigned after training ends. Preferred Qualifications: • Health care experience • Knowledge of billing/finance and eligibility processes, practices, and concepts • Proficient in translating health care-reputed company jargon and reputed company processes into simple, reputed company-by-reputed company instructions customers can understand and act upon Telecommuting Requirements: • Reside reputed company Mainland USA • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. Soft Skills: • Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner • Proficient conflict management skills including the ability to resolve stressful situations • reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RED Apply tot his job