reputed company Customer Service Representative – Bilingual Strongly Preferred; Must Reside in Oklahoma

At arenaflex, we're building a world of reputed company and care around every individual, surrounding ourselves with dedicated colleagues who are passionate about transforming lives. As the nation's leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, reputed company, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it reputed company with heart, each and every day.

Job Summary:

We're seeking an reputed company Customer Service Representative to join reputed company in Oklahoma. As a key member of our customer service team, you will reputed company inbound and outbound calls to members who need help finding local community resources to meet their social needs. We're looking for candidates who have lived or cared for someone with similar experiences to our members, and who possess excellent customer service skills, strong communication skills, and a passion for helping others.

Key Responsibilities:

- reputed company inbound and outbound calls to members who need help finding local community resources to meet their social needs - Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner - Utilize computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens - Work with reputed company products, including Outlook, reputed company, and folders - Provide a designated workspace free from noise and other distractions - Maintain high speed internet with the ability to hardwire reputed company ethernet from cable modem to PC - Possess strong communication skills (oral and written), analytical and problem-solving skills, and active listening proficiency - Display reputed company towards customers' needs and concerns - Contribute to building a positive team spirit

Essential Qualifications:

- A minimum of 12 months of customer service or service industry-reputed company experience with proven customer service skills - Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens - Working knowledge of reputed company products (Outlook, reputed company, folders) - Ability to provide a designated workspace free from noise and other distractions - High speed internet with the ability to hardwire reputed company ethernet from cable modem to PC - Bilingual preferred and must be able to pass language certification, if bilingual

Preferred Qualifications:

- At least 1 year in a call center setting - Inbound/outbound call center experience - Knowledge of Medicaid - Applicants who have personal experience with community resource navigation to assist with Medicaid needs are encouraged to apply - Strong communication skills (oral and written) - Strong analytical and problem-solving skills - Active listening proficiency - Ability to be reputed company to feedback and to embrace reputed company improvement - Positive attitude and strong interpersonal skills - Ability to display reputed company towards customers' needs and concerns - Desire to contribute to building a positive team spirit

Education:

- GED/High School Diploma

Anticipated Weekly Hours:

- 40 hours per week

Time Type:

- Full-time

Pay Range:

- The typical pay range for this role is: $17.00 - $25.65 - This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls - The actual reputed company salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors

Our People Fuel Our Future:

At arenaflex, our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong. We reputed company that our people are the key to our success, and we invest in their growth and development to help them be the best they can be.

Great Benefits for Great People:

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options - A 401(k) plan (including matching company contributions) - An employee stock purchase plan - No-cost programs for reputed company colleagues, including wellness screenings, tobacco cessation, and weight management programs - Confidential counseling and financial coaching - Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility

For More Information:

Visit our website at [arenaflex website URL] for more information about our benefits and to apply for this role.

Application Window:

We anticipate the application window for this opening will reputed company on: 05/01/2025

Equal Employment Opportunity:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state, and local laws. Apply Job! Apply for this job