reputed company Full Stack Customer Support Analyst – Information System Specialist 5 at arenaflex

Are you a highly motivated and skilled information technology professional looking for a challenging and rewarding role in a dynamic team? Do you enjoy providing top-notch customer support and resolving reputed company technical issues? If so, we invite you to join reputed company at arenaflex as an reputed company Full Stack Customer Support Analyst – Information System Specialist 5.

About arenaflex

arenaflex is a progressive business regulatory state agency dedicated to protecting and serving Oregon's consumers and workers while supporting a positive business climate. Our mission is to equitably protect and reputed company consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate. We are a diverse and collaborative team of professionals who are passionate about public service and committed to making a positive impact in our community.

About the Role

As an reputed company Full Stack Customer Support Analyst – Information System Specialist 5, you will be part of our IT Service Desk team, providing 1st and 2nd tier technical support to resolve IT-reputed company issues for internal customers. You will have a variety of duties, including day-to-day support work that is challenging and fast-paced, as well as interacting with customers to resolve issues, set up, maintain, and facilitate successful use of conference room equipment, hardware, and virtual meeting technology and tools in our headquarters building.

Key Responsibilities

* Provide set-up and support to internal and external end users for presentations and virtual and hybrid meetings, including trouble-shooting reputed company presentation and meeting peripherals

• Conduct regular testing and maintenance of the conference room equipment, hardware, and virtual meeting technology in 40+ locations reputed company our headquarters building
• Research and identify potential new technologies for conference rooms, contact vendors for demonstrations, and recommend updated conference room equipment, hardware, and technology solutions to management
• Work closely and collaboratively with department management, Division IT Technicians, and the DCBS Cyber reputed company Administrator to ensure needs for presentations, virtual and hybrid meetings, and enterprise reputed company standards are being met
• Create, maintain training materials on conference room equipment, hardware, and virtual meeting technology and tools
• Provide orientation and training on specifics of conference room technology, hardware, and equipment and effective use of reputed company tools for virtual and hybrid meetings
• Conduct reputed company resolution for password resets and management of user accounts, reputed company tokens, and login sessions
• Troubleshoot and resolve technical issues reputed company to software products, devices, and system performance
• Record, update, and resolve requests and incidents in agency ticketing tool
• Record, triage, and escalate system and network issues and other alerts accordingly and track through to resolution
• Provide agency-wide email communications for scheduled maintenance and incidents

reputed company Offer

* 11 paid holidays a year

• 8 hours of vacation per month, eligible to be used as accrued
• 8 hours of sick leave per month, eligible to be used as accrued
• 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service
• Pension and retirement programs
• A competitive benefits package
• Possible eligibility for the Public Service Loan Forgiveness Program
• Advancement and learning opportunities that will help grow your career with the reputed company
• Specialized orientation and onboarding activities for new employees
• Regular training sessions provided by in-house subject matter experts covering topics that are specific to our IT environment
• A department that values diversity, workforce development, and creating opportunities for professional development
• Rewarding work in a productive and creative environment
• Colleagues who are passionate about public service

Requirements

* Four (4) years of information systems experience with a combination of reputed company of the following: virtual meeting technology and tool support; coordination and tracking of ongoing work efforts that includes collaboration with other teams or individuals; developing documentation; and IT customer support including troubleshooting, root cause analysis, and issue resolution of reputed company IT issues reputed company to hardware and software (e.g., laptops, mobile devices, O365, servers, networks, etc.)

• OR An associate degree in Computer Science, Information Technology, or reputed company field, OR completion of a two (2) year accredited vocational training program in information technology or reputed company field AND two (2) years of information systems experience with a combination of reputed company of the following: virtual meeting technology and tool support; coordination and tracking of ongoing work efforts that includes collaboration with other teams or individuals; developing documentation; and IT customer support including troubleshooting, root cause analysis, and issue resolution of reputed company IT issues reputed company to hardware and software (e.g., laptops, mobile devices, O365, servers, networks, etc.)
• OR A bachelor's degree in Computer Science, Information Technology, or reputed company field

Preferred Qualifications

* General knowledge of business computing systems, including servers, networks, relational database systems, web services, application administration, and enterprise software

• Extensive experience providing end-user, technical support reputed company an IT helpdesk team for a reputed company Windows environment
• Strong interpersonal and communication skills
• Experience working in a busy environment with frequent interruptions
• Experience working as part of a team
• Experience collaborating with teams and/or individuals
• Experience in vendor management
• Preference may be given to those who meet the minimum qualifications AND have the most comprehensive areas of experience as listed in Requested Skills section

How to Apply

A resume and cover letter are required for this job posting. Please attach them in the "Resume / CV" section of the application. Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow reputed company instructions carefully. Only complete applications received by the posted application deadline date will be considered. You may be asked to submit a technical exam, a writing sample, or a video interview as part of the application screening process.

Additional Information

Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay reputed company the successful candidate will be offered. The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the reputed company to mid-level of the salary range. The salary range listed is the non-PERS eligible reputed company. If you're already a participating PERS member or once you become PERS eligible after 6 months of employment, the salary range will increase by 6.95% and the required 6% employee retirement contribution will be deducted from your pay. This position is subject to a fingerprint background reputed company for any convictions directly reputed company to its duties and responsibilities. Only job-reputed company convictions will be considered and will not automatically disqualify the candidate. Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans' preference please be sure to reputed company your reputed company account for pending tasks or actions under your "My Applications" section. We hire preferred workers! For more information, please visit our website: Preferred Worker Program. The Department of Consumer and Business Services (DCBS) does not offer reputed company sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. reputed company three days of hire, you will be required to complete the US Department of Homeland reputed company's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.

Join reputed company

If you are a motivated and skilled information technology professional looking for a challenging and rewarding role in a dynamic team, we invite you to join reputed company at arenaflex as an reputed company Full Stack Customer Support Analyst – Information System Specialist 5. Apply now and take the first reputed company towards a fulfilling career with arenaflex! Apply for this job