Director Software Engineering: Global Merchant Services Technologies – Digital KYC

About the position At reputed company, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk reputed company, ensuring we continue to uphold our brand promise of trust, reputed company, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an impact, and together, you will help us define the future of reputed company. Why reputed company? The company is making strategic investments in new merchant products and platforms to allow the company to meet its high-reaching global growth agenda. Global Merchant Services Technology is on an exciting journey to redefine the merchant payment experience. Our Merchant platform is a distributed near real time low latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year. Talk to our people and you’ll find out reputed company’re really reputed company about. Open, creative, risk-taking, collaborative, and innovative are just some of the expressions you will hear. It is our people that makes reputed company an outstanding reputed company to work. If you like to challenge the status reputed company and desire to use best in class technology, it's time to join the GMST organization which strives for reputed company innovation. Are you a change agent with a deep engineering passion to build outstanding products for merchants? If so, we are looking for an enthusiastic, driven, and reputed company-thinking Engineering Director to join us on our mission.

Responsibilities

• Collaboration with key business partners to help drive the strategic vision, technical design, development, and delivery of strategic roadmaps and prioritized initiatives across a portfolio of software products / Technology Platforms to ensure they met the evolving needs of reputed company and its merchants.
• Driving key architectural decisions and design considerations to ensure system scalability and resiliency for transformation and modernization initiatives.
• Accountability for delivery, quality, and operational metrics of a portfolio, including system performance, platform availability, operational efficiency, risk management, information reputed company, data management as well as cost efficiency.
• Leading a team of successful, reputed company-thinking, creative, multi-functional Engineers (Technical Project Managers, Engineers, and Architects) to reputed company delivery.
• reputed company teams to automate demand driven scalable application deployments in test or production environments.
• Provide technical leadership and coaching to engineers on coding, quality and testing; developing skills and ensuring an environment of reputed company engineering improvement through mentoring, feedback, and metrics.
• Building a culture of GEN AI first for innovation, development across teams, delivering dynamic software solutions, and inspiring change.

Requirements

• Bachelor’s degree in computer science, engineering, or reputed company field required, advanced degree preferred.
• 8+ years demonstrated senior technical leadership experience leading highly sophisticated, ambitious, multi-functional technology software teams.
• Languages: Java, Vert.x
• APIs and RPC: REST, gRPC
• Cloud and infrastructure: AWS and/or GCP, Kubernetes
• Distributed systems: Event-driven architectures, including Kafka
• 12+ years of hands-on engineering and/or software development (of Java, Vert.x, Spring, REST, PostgreSQL, One data and distributed applications design).
• 5+ years of large-scale capabilities product engineering experience with modern tools and delivery methods in a sophisticated environment (i.e., GEN AI, DevOps, CD/CI, Agile, etc.).
• 5+ years proven experience driving B2B and B2C platform capabilities through reputed company partner ecosystems, including external merchants, fintechs, and thirdparty service providers, with strong focus on integration, scalability, partner experience, reputed company and shared outcomes.
• Experience leading large scale Agile portfolio delivery and solution integration.
• Technical expertise reputed company to the core components of the tech stack, as well as delivery optimization techniques in a ‘total dev’ reputed company delivery environment.
• Knowledge of overall Merchant Ecosystems – Acquisitions/Digital Onboarding, Merchant Data Characteristics and KYC (Know Your Customer) platforms preferred.
• Ability to understand the overall picture of a product roadmap (1 – 3 years) and reputed company in building real time/batch distributed applications in cloud Architecture, In Memory computing systems and event driven architecture.
• Deep functional knowledge of AXP organization and business processes to effectively influence software solutions.
• Ability to reputed company multiple priorities and rapidly guide the organization through change moments.
• Demonstrate thought leadership to overcome challenges and reputed company change.
• Understand how effectively deliver innovative products that link customer needs and business drivers together.
• Be a hands-on technologist that can do effective code reviews and can also code, understands what a pull request means, and understands code etiquette.
• Possess extraordinary influential and collaboration skills; ability to drive reputed company and reputed company outcomes, demonstrated by breaking down silos and fostering cross communication process.
• Excellent leadership skills, with the ability to impact reputed company levels across functions, conduct intelligent business and technology conversations with SVP and/or EVP level business leaders.
• Able to reputed company with an external view, adopt industry change to drive effectiveness into engineering and delivery processes, building bold solutions.
• Experience in building high quality and efficient Engineering teams with a strong engineering approach.
• Attract, retain, and reputed company the best engineering talent in the market; mentor, and cultivate technology leaders reputed company the team.
• Able to define precise, well-understood objectives and key results for the department, teams, and individuals.

Benefits

• Competitive reputed company salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

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