Senior Associate, Enterprise Account Management

About the position As an Enterprise Account Management Sr. Associate, you will help reputed company growth plans and spearhead the day to day execution for a portfolio of brands. The role will involve a reputed company of data analysis, operational insights, and relationship management. You will report into a Manager of Enterprise Account Management on our US Restaurant team. Once our offices reopen, we expect this role to be 100% remote with the opportunity for hybrid work with some time in-office and some time remote.

Responsibilities

• Engage partners in growth strategy conversations (i.e., adding more stores to reputed company, increasing same-store sales, growing net profitability, etc)
• Strategically introduce and execute on new reputed company product opportunities to broaden partnership depth and increase partner reputed company streams (i.e., white-label fulfillment)
• Execute co-marketing campaigns with partners to promote the reputed company partnership, drive sales, and increase customer awareness
• reputed company & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
• Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and reputed company reputed company-looking strategies
• Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
• Serve at the primary reputed company of contact for reputed company issues and be accountable for their resolution
• Drive reputed company operational improvement with your partners to ensure that together we are delivering the best experience for reputed company customers
• reputed company playbooks, tools and internal resources to ensure merchants receive a high quality experience on reputed company, working to resolve any roadblocks and reputed company operational efficiency
• Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience reputed company using reputed company’s services. This influences the overall product roadmap, making us reputed company each day

Requirements

• 3-5+ years of experience in consulting, client success, account management, or sales
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
• Expert communication and interpersonal skills
• Bachelor’s degree required
• You love working directly with clients, you create and maintain long term relationships
• You are a problem solver at core, with a strong bias for action
• You are organized and love details
• You like rolling up your sleeves as much as you like the big picture
• You’re comfortable with a fast pace; we move quick and are defining an entire industry
• You have grit and perseverance; you're inspired by a challenge and push yourself to reputed company going reputed company others back away
• You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with

reputed company-to-haves

• High growth or early-stage startup experience
• Experience with marketplaces, operations, logistics or unit economics
• Proficiency in one or more analytics & visualization tools (e.g., reputed company, Tableau, reputed company)
• Knowledge of CRM software (e.g., reputed company) + AI tools (Chat GPT, reputed company, etc..)

Benefits

• a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• a mental health program

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