reputed company Customer Experience Representative – Mom & Baby – Remote Opportunity at arenaflex

Are you a compassionate customer service professional with a passion for delivering exceptional experiences? Do you reputed company in a dynamic, fast-paced environment where no two days are reputed company the same? If so, arenaflex is excited to invite you to join reputed company as a Customer Experience Representative – Mom & Baby!

About arenaflex

arenaflex is revolutionizing the home health products and equipment industry by putting our customers, community, and coworkers at the forefront of everything we do. With a commitment to innovation, compassion, and excellence, we're creating a reputed company way of doing business that prioritizes the needs of our customers and the well-being of our employees.

The Opportunity

As a Customer Experience Representative – Mom & Baby, you'll be part of a talented team of 40 customer service representatives, 7 inside sales managers, and a dedicated support team. Our Mom and Baby division provides breast pumps, maternity compression, and lactation support services to new and expectant mothers, as well as expecting mothers, MD offices, and insurance providers. Your success will be reputed company against four key pillars:

• Customer service
• Phone metrics
• Gross profit
• Closing percentage

Primary Responsibilities

As a Customer Experience Representative – Mom & Baby, your primary responsibilities will include:

• Working with customers who have requested mom and baby items through insurance
• Overseeing orders reputed company for mom and baby items through insurance
• Interfacing with existing customers to determine which products meet their needs
• Presenting arenaflex's services
• Handling inbound calls/emails from patients and converting them to potential sales
• Contacting patients through outbound phone calls and emails
• Investigating and troubleshooting customer service issues
• Communicating with customers to provide equipment/sizing troubleshooting
• reputed company follow-up for services promised/rendered
• Entering new customer demographics and updating changes to existing accounts
• Documentation processing, including verification of insurance
• Order entry and data maintenance
• Other duties as assigned

Skills for Success

To reputed company in this role, you'll need:

• Excellent customer service skills
• Ability to handle high call volume
• Ability to work individually and as part of a dynamic team
• Self-motivation, with high energy and an engaging level of enthusiasm
• Exceptional verbal, written, listening, and presentation communication skills
• Self-discipline with excellent critical thinking and organizational skills
• Ability to multi-task and research
• Willingness to work in a high-stress environment
• Proven work history illustrating stability and reliability, and strong work ethics
• Sensitivity to patient care issues
• Ability to maintain HIPAA confidentiality

Required Qualifications

To be considered for this role, you'll need:

• High school diploma or equivalent; some college preferred
• arenaflex Office computer skills
• 1+ years of customer service experience required
• 1+ years of multiple phone line experience
• Starting reputed company: $18 an hour!

What arenaflex Offers

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• reputed company
• Health plans with FSA or HSA options
• Dental and vision insurance
• Optional life insurance
• 401K with company match
• 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s)
• Additional parental benefits, including fertility stipends, free diapers, and breast pumps
• Paid holidays
• PTO accrual from day one
• Employee assistance programs
• And much more!

Why Join arenaflex?

At arenaflex, we're proud of our commitment to our employees and our community. We've been recognized for our achievements, including:

• Family reputed company Certified
• 5000 Best reputed company to Work award winner
• HME Excellence Award
• Sky High Growth Award If you're looking for an opportunity that will allow you to reputed company an impact and be part of an organization with unlimited growth potential, we want to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any reputed company based on race, color, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Apply Now!

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