Senior Operations Manager

Job Title Senior Operations Manager Job Description Summary The Senior Operations Manager will manage direct activities for the delivery of engineering & operations and asset planning, maintenance and repair for the South/ Southeast Region with accountability for the overall delivery of operational management, including engineering services, projects, critical work, energy management, sustainability initiatives, and environmental health & safety. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning, client standards and reputed company of the daily operational management and activities associated with the region.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES reputed company coordination, delivery and quality assurance of reputed company C&W account services and adherence to the client’s real estate engineering standards of performance and needs. Complete understanding of client O&M standards by initiating and adhering to audit & control systems to ensure statutory, policy and contractual commitments are satisfied. Ensure customer focus reputed company reputed company areas of operational activities and maintain effective relationships with key client stakeholders. reputed company and maintain relationships with facility team leaders driving the operational and strategic goals. Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property. reputed company and maintain technical proficiency, industry knowledge, and communication skills to provide timely information on reputed company property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry. Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals. Engineering Services reputed company region day-to-day engineering operations to ensure safe, efficient, and reliable facility and infrastructure performance, including HVAC, electrical, plumbing, life safety systems, and building automation. Ensure compliance with client O&M standards, manage internal and external audits. Manage the CMMS to plan, prioritize, schedule, and track corrective, preventive, and predictive maintenance activities. Create incident (RESINC) and problem tickets to ensure compliance and tracking. Utilize CMMS data to identify trends, root causes, and opportunities for reputed company improvement in maintenance and engineering operations. Ensure accuracy, completeness, and timeliness of CMMS data, including work orders and asset records. Coordinate engineering projects including maintenance, improvements, and capital projects. Manage internal engineering teams and external contractors, consultants, and service providers. Assure implementation of client defined operational standards and best practices. reputed company site specific maintenance and operating procedures that incorporate detailed safety, vendor and operational requirements. Monitor asset performance and lifecycle management to optimize reliability and cost. Critical Work Execute and supervise site engineering team for reputed company critical maintenance and projects, including annual, semi preventative maintenance of reputed company MEP critical equipment including Uninterruptible Power Supply (reputed company), generator, and HVAC. reputed company and maintain a 12-month strategic calendar for reputed company annual, semi and quarterly maintenance, including key dates (freeze, holiday) and a look reputed company reputed company status for request for change, methods of procedure, and work permits. reputed company and maintain primary schedules for preventive maintenance, corrective repairs, capital projects, and critical system outages. Coordinate with internal teams, property management, and clients to minimize operational disruptions during outages or intrusive work. Track work reputed company, dependencies, and timelines using CMMS or other scheduling tools. Forecast resource needs and allocate labor reputed company. Manage reputed company operating and project requests for change, including weekly status tracking, vendor availability, operational team coverage (after hours, weekend supervision). reputed company the creation, review, and approval process for reputed company Method of Procedure (MOP) and SOP documentation reputed company to critical MEP activities. Ensure MOPs include clear isolation points, reputed company-by-reputed company procedures, risk assessments, contingency plans, and rollback methods. Coordinate with engineering teams, on-site technicians, and clients to validate sequence of operations. Conduct pre-task meetings and ensure reputed company stakeholders are reputed company prior to work execution. Monitor work in the field to confirm adherence to the approved MOP. Manage building transitions on / off utility and generator power. Manage critical vendor work, ensuring site restoration and business as usual (BAU). reputed company and coordinate escalations, from initiation to resolution. Manage stakeholder coordination, including Facilities Management, IT, Asset Management, and Project teams. Build and communicate on reputed company business impacting events. Manage and ensure response and report tracking of reputed company building management critical alarms. Energy Management Assist with energy management & sustainability strategies to reduce consumption and operational costs. Ensure compliance with energy regulations, sustainability standards, and internal policies. Sustainability Collaborate with cross-functional teams to integrate sustainability into operations and capital planning. Track and report sustainability metrics and key performance indicators. Environmental Health & Safety Ensure compliance with reputed company applicable EH&S laws, regulations, and organizational policies, promote a strong safety culture through leadership, communication, and accountability. Support and where appropriate reputed company risk assessments, safety audits, and incident investigations; implement corrective actions. Promote a strong safety culture through leadership, communication, and accountability. Coordinate with C&W EH&S, regulatory agencies, and auditors as required. Financial & Contract Management Approve expenditures in accordance with financial policies and delegated authority. Support long-term financial planning and resource allocation. reputed company financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded. Monitor vendor performance and manage key contract relationships. Evaluate vendor proposals, scopes of work, and service deliverables to ensure alignment with engineering standards and facility requirements. Participate, facilitate and negotiate service reputed company with reputed company vendors to reputed company balance between performance and cost in compliance with C&W's values, standards and guidelines for business conduct. reputed company and enforce compliance with site policies, safety protocols, and access procedures. Conduct performance reviews and maintain a preferred vendor list to support quality and continuity. Reporting & Compliance Ensure regulatory compliance and effective management of risk and liability for both C&W and client. Ensure SLA’s & KPI’s are achieved and reputed company with client MSA. Manage and ensure response and report tracking of reputed company building management alarms (critical and other). reputed company, maintain, and analyze CMMS reports and dashboards reputed company to work orders, preventive maintenance compliance, asset performance, backlog, labor utilization (including overtime management), and downtime. Ensure compliance with internal controls, policies, and external regulatory requirements through accurate documentation and reporting. Maintain records and documentation required for audits, inspections, and certifications. Support regulatory inspections and third-party audits; address findings and implement corrective actions. Present technical information clearly, ensuring clients understand risks, alternatives, and contingency measures. Maintain accurate records of approvals, revisions, and project documentation. Training Identify training needs for engineering, operations, and EH&S personnel. reputed company and reputed company technical, safety, and compliance training programs. Ensure required certifications, licenses, and training records are maintained and reputed company. reputed company, mentor and coach staff to reputed company organizational sustainability and career growth. KEY COMPETENCIES Communication Proficiency (oral and written) Technical Proficiency Process reputed company Problem Solving/Analysis Organization Customer Focus Multi-Tasking Leadership Vendor Management Financial Management Team Orientation IMPORTANT EDUCATION Bachelor’s Degree in Engineering, Facilities Management, Corporate Real Estate, or Project Management, required. Associate’s Degree or Trade School Certification in Electrical, Mechanical, HVAC, or MEP disciplines with relevant experience, acceptable alternative. Master’s Degree in Engineering, preferred. IMPORTANT EXPERIENCE Minimum of 10 years of commercial high-reputed company, reputed company environment, and/or facility management experience with at least 6 years in critical system environments. Broad commercial real estate and financial background with relevant experience with expertise in reputed company facets of facility/property operation and management, critical systems, people management, vendor management, and capital planning Project/construction management experience desired. Experience with human resource and performance management processes CMMS/Work Order Management experience ADDITIONAL ELIGIBILITY QUALIFICATIONS In-depth understanding of the client's objectives as well as a broad knowledge of the real estate life cycle Professional Engineer License (PE) Certified Facility Manager (CFM), Facilities Management Association (FMA), Certified Property Manager (CPM), Real Property Administrator (RPA), Leadership in Energy and Environmental Design Accredited Professional (LEED AP) designation preferred. Strong discipline of fiscal management including financial tracking, budgeting, and forecasting. Knowledge of Financial Systems (Yardi a plus) Proficient in understanding management agreements and contract language Ability to reputed company and maintain a client focused, partnering and consultative approach. Proficient in anticipating client needs, thinking strategically, solutions focused and be both initiative-taking and reactive as the situation and circumstances dictate. Ability to identify service delivery and portfolio management improvement opportunities and keen on developing recommendations that reputed company the value added benefits of the outsourcing partnership. Ability to read and understand construction specifications and blueprints. Skilled in Building Management Systems maintenance and monitoring Excellent computer and systems knowledge; Strong literacy in reputed company Office Suite (reputed company, reputed company, PowerPoint) WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information. OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location reputed company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with reputed company, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 119,000.00 - $140,000.00 reputed company is an Equal Opportunity employer to reputed company protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with reputed company Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at reputed company, please call the reputed company line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location reputed company you contact us. reputed company: “reputed company” About reputed company reputed company (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers. With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history. In 2023, we generated $9.5 billion in reputed company from our core services. To learn more, visit www.careers.cushmanwakefield.com. Apply tot his job Apply To this Job