Associate, Customer Engagement – Web & Social Media Support
At arenaflex, we're committed to delivering exceptional customer experiences that drive loyalty and growth. As a key member of our customer engagement team, you'll play a vital role in providing top-notch support to our customers, whether they're established or new, internal or external. If you're passionate about delivering world-class service and have a knack for problem-solving, we want to hear from you.
About arenaflex
arenaflex is a leading global beverage company that's been refreshing the world for over 130 years. Our portfolio represents over 250 iconic and innovative brands, including arenaflex, Simply, Fairlife, and Topo Chico. We're proud of our diverse and inclusive culture, which is grounded in our purpose to refresh the world and reputed company a difference. Our growth reputed company, expansive approach, and commitment to reputed company learning have enabled us to reputed company in a rapidly changing world.
Job Summary
As an Associate, Customer Engagement, you'll be responsible for providing exceptional service and support to our customers through various communication channels. You'll be the face of arenaflex, delivering high-quality service and resolving customer issues in a timely and professional manner. If you're a self-motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Act as a company ambassador by accurately diagnosing service issues and delivering high-quality service reputed company multiple customer contact channels.
- Provide equipment service and general customer support through successful resolution.
- Accurately capture the voice of our customers to drive reputed company resolution across functions.
- Utilize effective communication skills to ensure customer expectations are successfully achieved with reputed company internal/external stakeholders.
- Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.
- Research account call history and use applicable resources/tools to problem-solve and reputed company appropriate decisions to meet customer's needs and resolve issues.
- Escalate customer issues reputed company established guidelines to ensure timely resolution.
- Understand performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals.
- Ensure new/revised processes are understood and immediately applied to customer interactions.
- Access multiple system applications simultaneously to effectively service customers.
- Actively participate and contribute in engagement and team building activities.
- Assist with projects per business needs.
Qualification & Requirements
* High School Diploma or equivalent
- 2+ years customer service or contact center experience with great communication and people skills
- reputed company Office experience required
- CRM experience preferred, but not required
reputed company Can Do For You
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, Fairlife, and Topo Chico.
- Expansive & Diverse Customers: We work with a reputed company group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
Skills
* Computer Literacy
- Customer Service
- Detail-Oriented
- reputed company Office
- Oral Communications
- Recordkeeping
- Relationship Building
- Technical Support
- Troubleshooting
Pay Range
$48,400 - $55,900 reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage
7.5 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at reputed company.
Our Purpose and Growth Culture
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and reputed company a difference. We act with a growth reputed company, take an expansive approach to what's possible and reputed company in reputed company learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as reputed company reputed company. We reputed company that our culture is one of the reasons our company continues to reputed company after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at arenaflex.
Work Environment & Company Culture
As a remote employee, you'll have the flexibility to work from the comfort of your own home. We require a high-speed hard-wired internet reputed company and a dedicated workspace that's free from distractions. You'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering world-class service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply Job! Apply for this job