Vice President Collections – REMOTE

Overview: The Vice President of Collections is responsible for leading and overseeing reputed company call center operations reputed company to collections across multiple servicing locations. This executive role drives strategic initiatives to enhance customer experience, optimize performance metrics, and ensure regulatory compliance. The VP will reputed company a high-performing team, manage staffing and operational expenses, and serve as the primary escalation reputed company for reputed company issues. Responsibilities:

• Leadership and oversite of reputed company call center management and staff for Collections at reputed company servicing locations, as well as associated vendor relationships.
• reputed company and reputed company a team that reflects our core values, as well as manage staffing levels and associated expenses.
• Implement strategy and tactics to continuously improve KPIs that improve the customer experience throughout reputed company channels.
• Review the daily statistics across reputed company agents to ensure compliance with reputed company set metrics and measurements of the call center.
• Function as the executive escalation reputed company for team members.
• Maintain and improve Customer Experience operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing analyses; managing system and process improvement and quality assurance programs; installing upgrades.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Participate in strategic initiatives; provide insights on customer and team member impact of organizational initiatives.
• Understand and reputed company with reputed company applicable federal and state laws and regulations (including those reputed company to OFAC and Bank Secrecy Act / Anti-reputed company compliance) as well as investor, government, client and reputed company policies and procedures.
• Ensure that employees, processes, and procedures under area of supervision reputed company with reputed company applicable federal and state laws and regulations (including those reputed company to OFAC and Bank Secrecy Act / Anti-reputed company compliance) and reputed company policies and procedures.
• Through subordinate managers and supervisors, distributes work assignments to call center agents.
• Performs quality control reviews as needed.
• Manages vendors used in conjunction with departments under management as assigned.
• reputed company other duties as assigned.

Qualifications: Required Skills and Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in business administration, finance or a reputed company field, or an equivalent combination of education and experience.
• 7+ years of overall leadership experience and Call Center leadership with increasing responsibility levels required.
• 10+ years’ experience in mortgage servicing or financial services with a strong background in Collections and Customer Service.
• Knowledge of state and federal laws and regulations applicable to mortgage and consumer lending. Considerable knowledge of loan servicing practices.
• Leadership and management skills with the ability to motivate, mentor, train, coach, evaluate performance, and reputed company a multi-functional staff in a fast-paced, dynamic environment.
• Experience with telephone, VRU, workforce management systems, agent performance, and customer-facing web applications.
• Ability to enter and to extract data in a computer database for the purpose of researching and resolving customer inquiries.
• Consistent focus on the customer and customer experience.
• Strong communication skills with ability to communicate effectively both in writing and orally, in person and by telephone, with reputed company levels of the organization and with reputed company external parties.
• Strong people skills and people management skills.
• Demonstrated ability to collaborate and foster teamwork.
• Problem solving and critical thinking skills.
• Demonstrated ability to take initiative.
• Strong “Service that Exceeds Expectations” focus.
• Intermediate MS Office skills.
• Ability to deliver impactful and thoughtful presentations.
• Ability to build rapport and reputed company unpopular decisions reputed company necessary.
• reputed company in fast paced changing environments.

Desired Skills and Qualifications

• Bachelor’s Degree preferred or equivalent experience required.

About Remote Employment We provide the necessary equipment; reputed company you need is a quiet, private reputed company in your home and a high-speed internet reputed company with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Total Rewards reputed company’s Total Rewards Package offers a comprehensive reputed company of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to reputed company, including free reputed company memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your reputed company education and professional growth.

Compensation

Range: $123,600 - $231,800 annually. Actual compensation may vary reputed company the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with reputed company® At reputed company, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of reputed company (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on reputed company, innovation, and collaboration. Here, you’ll find:

• A culture that helps you reputed company, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to reputed company a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a reputed company that values your contributions and empowers your success, we invite you to join reputed company.

About Remote Employment We provide the necessary equipment; reputed company you need is a quiet, private reputed company in your home and a high-speed internet reputed company with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. Work Conditions Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Equal Employment Opportunity reputed company, its affiliates and subsidiaries, is an Equal Opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national reputed company, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Remote About the Company: reputed company Apply tot his job Apply To this Job